Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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No problems
Always very easy to work with. Online chat is a nice why to ask questions if needed. I have never had to a problem.
Insurer: Trupanion
By: Christine
I Love Trupanion!
Trupanion makes the entire claim experience easy. The employees are professional and helpful. The website is simple to navigate and has all the information I need to see the status of my claims. I highly recommend Trupanion!
Insurer: Trupanion
By: Carol
My claims are processed quickly and I can always get phone assistance if needed
My claims are processed quickly and I can always get phone assistance if needed
Insurer: Trupanion
By: Ronnie
My pet insurance helps financially.
My claim was handled professionally and efficiently.
Insurer: Trupanion
By: Virginia
Excellent coverage and service!
Claim was easy to submit. Claim handled quickly. Customer support chat very helpful and courteous. Claim coverage explained well in Explanation of Benefits. Online account easy to use.
Insurer: Trupanion
By: Lisa
Expensive monthly premium but very good customer service.
Expensive monthly premium, but very good customer service.
Insurer: Trupanion
By: Kate
Happy Customer!!
Great service. I'm so thankful for Trupanion. I would highly recommend this insurance company.
Insurer: Trupanion Canada
By: Julie
Bella the Brat
Speedy information received.
Insurer: Trupanion Canada
By: Lorene
A relief!
Trupanion has been amazing supporting me through my dogs health issues since a big fall that he had. They are easy, and hassle free. Well worth the !
Insurer: Trupanion Canada
By: Kim