Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Happy Client
Pro: 1. A human answers the phone. You do not have to wade through numerous phone prompts. And not a call center from overseas. 2. They’re efficient and process the claims in a timely manner. 3. They check in every so often to tell you the status of your claims and are kind when you call about it. 4. They are straightforward in what the cover. 5. From social media, they appear to treat their employees well. Con: 1. My deductible rose dramatically. I think we started at a couple hundred and are now at a $1,000 (already met). Worth it when you own a cavalier. And likely standard in the insurance industry? I don’t know. I highly recommend Trupanion.
Insurer: Trupanion
By: Amy
Great Company to Work With
So far the process has been so easy. Customer service is always willing to help. Communication is great, the app is user friendly. Cant say enough about how fantastic this company and their staff are and im so glad i got pet insurance.
Insurer: MetLife
By: Kim
Great service as always
Super helpful. Thank you
Insurer: Pets Plus Us
By: Carolyn
Trupanion provides EXCEPTIONAL payment and service
I have covered Tucker with Trupanion since he was less than six months old. This has been a true partnership with Trupanion always providing exceptional service - great electronic claim processing, fantastic information on the status of my claim, excellent payment, and thorough information on what payment was made and denied. I provide complete information on the claim to expedite processing. Based on my policy, there has always been excellent justification for all their decisions. As an example of their service, Tucker was seen at APEX Animal Hospital yesterday morning, and I submitted the electronic claim late last night. Early this morning, I received an email from Trupanion that my claim had been approved, providing an easily understandable Explanation of Benefits and notification that my payment was deposited. Wow! One cannot get better service! While I always received prompt service from Trupanion, this is a new record. Trupanion doesn't always process claims this quickly, but they are always very prompt. I am exceedingly happy with Trupanion's payment plan options, customer-friendly service, prompt and understandable payment, and overall demeanor. I would highly recommend Trupanion.
Insurer: Trupanion
By: Drew
Great insurance
We’ve had MetLife for my dog since we adopted him. It’s a great insurance company. Unfortunately we’ve had to use it a few times; and man, am I thankful we have it. Submitting a claim is quick and easy. Customer service is great. Receiving reimbursement is quick. 10 out of 10 recommend.
Insurer: MetLife
By: Jessica
Happy customer
I’ve had Healthy Paws for three different cats and two have needed to use the insurance at some point in time. The latest health scare would have cost us thousands, but we submitted our claims and within a week it was approved and the check was in the mail! They make it so easy, with no stipulations (much easier than human insurance) and I’m so grateful to have them. They even follow up asking about how my kitty is doing. Highly recommend!!
Insurer: Healthy Paws
By: Christina
I highly recommend Pets Best!
Direct deposit is super convenient. I've never had a problem with claim processing. They set me expectation for processing delays then paid me 48 hours later. I like the flexibility of coverage and deductible to help manage monthly premium costs. And I love that my deductible applies to the full calendar year rather than individuals incidents! I know there are lots of choices for pet insurance, but we came to Pets Best several years ago after a less satisfactory experience with another company, and I've never had a single regret. We've also taken advantage of the 24/7 televet service a few times and found it very helpful. I think it's great that Pets Best includes that service at no additional cost. I highly recommend Pets Best!
Insurer: Pets Best
By: Shauna
Mommy to 4 Persian cats!
I have 4 Persian cats insured with Healthy Paws. They are the best pet insurance company around with a great app that is very easy to use to submit a claim or you can go online. You get an immediate response claim received and within 24 hours a claim number and payment is very prompt normally within 7 days. They do not ask for any vet charts and look for reasons not to pay. And the couple of times I have had to call - their customer service is super knowledgeable and very nice and helpful. They have helped me tremendously with my vet costs so I can give my Persians the care they deserve. A big FIVE STAR KUDO to them!
Insurer: Healthy Paws
By: Leslie
Claim processing and follow through
Healthy Paws Pet Insurance has proven to me that they care for my fur baby. They process my claims in a timely manner, provide information on the status of my claims, and follow through with questions and concerns about the healing and well being of my doggie. I will continue to use Healthy Paws Pet Insurance for all of my pet needs.
Insurer: Healthy Paws
By: Mary