Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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does not pay large claims
My dog had surgery. Well past the waiting period and all medical records sent in twice. A month before they came back and asked for the same records again. Would NOT recommend this company
Insurer: Healthy Paws
By: josh
Latest 1 comments
Josh, We're sorry you baby had to have surgery. All claim decisions are based on your pet’s medical records. Medical records for your pet include doctor's notes, laboratory results, and other documentation regarding any of your pet's visits to the veterinarian. These notes are kept by your veterinarian and are not typically sent home with you. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, the records sent by your veterinarian were for your other pet enrolled with us. Our team has reached on your behalf to your vet for the appropriate records, Once received we can then process your claims. Give your babies hug from us. The Healthy Paws Team
Outcome Great for Reimbursement on Alessandra's Claim
Met Life is great and will make adjustments to the claim based upon the Vet's report. They are a great company and I am glad that I have them for Alessandra's health care coverage.
Insurer: MetLife
By: Rosemary
claims / overall satisfaction
Great experience thus far and submitting claims is easy. Great response as well.
Insurer: MetLife
By: Henry
Always been very helpful
Always been very helpful
Insurer: Trupanion Canada
By: Heather
Because she was very helpful
Because she was very helpful
Insurer: Trupanion Canada
By: Eileen
Great experience during a difficult time
Knowing what I was going through with our fur baby. It was such a piece of mind to know how quick and fast Tobyâs insurance company put us at ease. Thank you ????
Insurer: Trupanion Canada
By: Cristina
Quick and easy
My experience so far has been great. Speedy responses and when applicable fast reimbursement.
Insurer: Trupanion Canada
By: Cynthia
Sign up
Very smooth process to sign up
Insurer: Trupanion Canada
By: YIJIE
Claim review
Excellent care and processing of my claim was easy
Insurer: MetLife
By: Abbey
Latest 1 comments
Kori was very pleasant to talk to and made filing a claim easy. She explained everything clearly, and again, she was very helpful and pleasant. I'm glad my husband picked MetLife Pet Insurance!!
Janet was very helpful with all my questions, she and the company actually cares about animals
Janet was very helpful with all the questions I had and there were plenty of them; plus she seemed like she and the company actually care about the animals. Was very thorough, no matter how small or big the question. Clarified lots of questions about all the different insurances available. Appreciated the specific breakdowns and honesty plus kindness.
Insurer: Furkin
By: Trisha