Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fitz pneumonia
When the need was greatest Trupanion was there for us. Fitz was given less than a 20% chance of survival. I wanted him to have every chance possible. The doctors, Trupanion and Fitz will to live have given him a 2nd chance at life!
Insurer: Trupanion
By: William
Review of Our Newest Insurer
We had been with 24 Pet Watch for almost 10 years. We recently enrolled our 2 new pups with Pets Plus Us. The enrolment following our puppy trial was very smooth. The customer service level of expertise is commendable. The claim process is faster then they forecast, which is great. Their explanation of benefits is clear and easy to understand. We had a major exclusion situation that lasted 5 1/2 months. With several emails, appeals from supporting veterinary and with the review from Pets Plus Us, underwriting team, it was resolved and all my claims were adjudicated, processed and paid out. I am very please thus far with this company. They truly do have Pet's owners best interest at Heart ~ Caroline Ottawa - Ontario
Insurer: Pets Plus Us
By: Caroline
Healthy Paws for the win
Our puppy was electrocuted and was hospitalized for six days. If it wasn’t for our friends that recommended insurance through Healthy Paws, we would have had to put Odysseus down. Healthy Paws is affordable and covers almost everything. All we had to do is take a picture of the paid invoice and upload it to the app. It was also easy to speak to customer service on the phone. We can’t speak highly enough about the company.
Insurer: Healthy Paws
By: Melissa
Vito’s Surgery
Hello, my experience with Lemonade has been fantastic! They were concerned with my dog’s condition and emailed me after the surgery to see how he was doing. They truly care about your pets. I have and would recommend them to everyone.
Insurer: Lemonade
By: Jim
So glad I had this!!
I started this insurance in February, in April my dog tore his ACL and needed surgery. He was on a regular walk, on leash and went after a squirrel. The surgery total was $4100. it took a few weeks back and forth with my vet over paperwork which was a little aggravating, but once approved I got back $3100.00!! They even asked how I wanted the refund I chose Zelle and it was in my account in 5 minutes. I am now sharing this with my friends and family spreading the word how dog insurance is sooooo worth it!!! Thank you, MetLife.
Insurer: MetLife
By: Lisa
Customer service 🌟🌟🌟🌟🌟
Filing my claim online is usually pretty tough on me as I’m relatively computer illiterate, but Met Life made it easier. Even late they were extremely helpful..
Insurer: MetLife
By: Kimball
Exceptional Customer Service
We have yet to require to use our insurance, thankfully. However the customer service when I have called for general questions as been exceptional. I love their recording while you wait for an agent, itâs clever !!
Insurer: Furkin
By: Sylvie
MacDonald
Absolutely perfect ! Very impressed with the speed. I have recommended Trupanion to many. Thank you
Insurer: Trupanion Canada
By: Edwina
I highly recommend Trupanion
Any experience we have had with Trupanion has been very positive.
Insurer: Trupanion Canada
By: Laurie
First claim was so easy!
Easy to submit, quick payment. Good communication.
Insurer: Trupanion Canada
By: Gale