Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Pet Insurance
I am very pleased with Met Life Pet Insurance Claims are easy to submit and are processed quickly. This is my first experience with pet insurance and the experience has been a good one.
Insurer: MetLife
By: PATRICIA
Insurance claim
Was very easy. Called Lemonade with a few questions. They answered them and processed my claim quickly and easily. Great job. Thank you
Insurer: Lemonade
By: Eric
Health Paws saved my dogs life...
My dog started having trouble breathing so we took her to our local pet ER. After tests, xrays, and an ultraound, they diagnosed her with pyothorax (fluid in her chest cavity). We transferred her to another vet that could do a CT scan then her surgery. After surgery, she was in the ICU for 10 days with a chest tube then another 2 days after the tube was removed, a total of 12 days. The total discharge bill was $20k plus a $5k ER bill. The plan we have has a $500 yearly deductible then 90% plan paid/10% customer paid. Our total out of pocket ended up being around $3k out of the $25k total bill. They saved her life because there was no way we would’ve been able to afford it without knowing we’d be reimbursed. And they made the reimbursement process so easy. They called the vet and got the confirmation they needed and I got a direct deposit a few days later. Thank you so much Healthy Paws!
Insurer: Healthy Paws
By: Amanda
Great Support!
My Lab recently had surgery for neutering and at the same time, the Dr removed a cyst on his paw that would not go away with standard medication and care. The cyst removal was considered a surgical procedure as well and while the neutering wasn't covered under my policy (standard in the industry), I submitted a claim for the cyst portion of the bill and Lemonade covered the entire amount less my deductible. Lemonade was great to work with and there was no going back and forth. In fact, they didn't ask for any additional information from what I originally provided. Great support and thank you Lemondade!
Insurer: Lemonade
By: Brian
Claim
Though my vet bill included more items then I could list on my claim, they were great about following up with the vet and making sure all options were covered. Super, super easy!
Insurer: Lemonade
By: Annette
Vic
MetLife Pet is great. Have no problems submitting claim’s & always received quick payment!
Insurer: MetLife
By: Vicky
Good service
MetLife has good customer service when I call. Claim was done and approved before the 10 days
Insurer: MetLife
By: Jeannette
I love Lemonade!
I love Lemonade Pet Insurance! It is so easy to use and they are very caring and friendly. I take comfort in knowing I have this protection if my pet has significant pet issues. My dog Max gets into a lot of mischief, and hopefully he won't get hurt or sick, however knowing I have this insurance gives me peace of mind. Every time I have filed a claim it has been easy and paid out very quickly!
Insurer: Lemonade
By: Janice
Overall Wonderful
Overall, my experience with Healthy Paws insurance has been a positive one. Everything has been pretty simple to use and very clear understanding. They make the claim process pretty easy, I usually submit the invoice and email vet clinic notes that same day and within a week my claim has been processed. Only one time did I have an issue with a mistake on a claim but once I made a phone call the individual had it resolved within a couple days. This insurance cover so much and I haven’t had any issues with no coverage other than the things that are listed in the guidelines. Great customer service and reimbursements are done in a timely matter of about a week. Highly recommend to anyone.
Insurer: Healthy Paws
By: Brittany
Dog care
Very professional and caring especially on the phone Reporting very helpful and easy to understand Ll
Insurer: Pets Plus Us
By: Jim