Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,392 total


Verified August 17, 2022

Great customer service!

I had the utmost pleasure of dealing with Janet Pryor. She answered all my questions. She showed a genuine concern for my needs and had a very likeable personality. She was easy to communicate with and very knowledgeable in her job. I was very impressed.

Insurer: Furkin

By: Mike

Useful
Verified August 17, 2022

easy to use

easy to use

Insurer: Trupanion Canada

By: Terry

Useful
Verified August 17, 2022

I highly recommend Trupanion

Informative and knowledgeable agent on phone.

Insurer: Trupanion Canada

By: Pamela

Useful
Verified August 17, 2022

I have recommended to a friend and they now use trupanion for their dog!

I have recommended to a friend and they now use trupanion for their dog!! Super nice people that work for Trupanion.

Insurer: Trupanion Canada

By: Michelle

Useful
Verified August 17, 2022

Dealing with the people who you contact is outstanding.

Dealing with the people who you contact is outstanding.

Insurer: Trupanion Canada

By: Chris

Useful
Verified August 17, 2022

Great Experience

Great experience

Insurer: Trupanion Canada

By: Tara

Useful
Verified August 17, 2022

It was great and easy

It was great and easy

Insurer: Trupanion Canada

By: Angela

Useful
Verified August 17, 2022

Worth every penny!

My claims are processed successfully every time. I even submitted an appeal and it was handled quickly. I can’t thank Trupanion enough!

Insurer: Trupanion Canada

By: Carly

Useful
Verified August 17, 2022

Super quick and friendly

Super quick and friendly

Insurer: Trupanion Canada

By: Elodie

Useful
Verified August 17, 2022

Satisfied

Very helpful csr and all my questions answered

Insurer: Trupanion Canada

By: Mansley

Useful

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