Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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First time user
Took my dog in for shots. I had recalled that a portion of the office visit may be covered along with the shots themselves. Thought I’d take a chance and submit a claim. In submitting the claim through the app, I got an immediate response as to what my refund would be. Total bill was $191.00 of that I was refunded $109.00!! The money even showed up in my account later that afternoon!!! Amazing!!! Couldn’t be happier!
Insurer: Lemonade
By: Lorri
Healthy Paws saved my dogs life...
My dog started having trouble breathing so we took her to our local pet ER. After tests, xrays, and an ultraound, they diagnosed her with pyothorax (fluid in her chest cavity). We transferred her to another vet that could do a CT scan then her surgery. After surgery, she was in the ICU for 10 days with a chest tube then another 2 days after the tube was removed, a total of 12 days. The total discharge bill was $20k plus a $5k ER bill. The plan we have has a $500 yearly deductible then 90% plan paid/10% customer paid. Our total out of pocket ended up being around $3k out of the $25k total bill. They saved her life because there was no way we would’ve been able to afford it without knowing we’d be reimbursed. And they made the reimbursement process so easy. They called the vet and got the confirmation they needed and I got a direct deposit a few days later. Thank you so much Healthy Paws!
Insurer: Healthy Paws
By: Amanda
Thank you Healthy Paws!
We have had our sweet Mele girl for 10 years and she has just recently been through some health changes and diagnosis of new conditions. Healthy Paws has been with us through and through and it provides us so much relief knowing we can give her all the care she needs without having to worry as much about cost. We highly recommend Healthy Paws truly understands that our pets are family members too!
Insurer: Healthy Paws
By: Andrea
Best Pet Insurance
I have had Trupanion for years and they have never disappointed me. I also have a purebred Bengal cat that gets amazing care because of Trupanion. Their customer service is top notch. They take the time to explain any questions and they take excellent care of my babies by helping me be able to pay my Vet bills.
Insurer: Trupanion
By: Claudia
Healthy Paws made my life just a little easier during a very difficult time
Yes, Healthy Paws made my life just a little easier during a very difficult time. My beloved "Lambeau" had been dealing with cancer - and fighting like a little champ - for several years. I'm SURE Healthy Paws "lost money" on our account, as Lambeau's bills (medications/surgeries) had to be over $50,000. I ended up paying only about 20% of that amount, and the premiums while high, never compared to what Healthy Paws covered. When Lambeau passed, the team at Healthy Paws was sweet, comforting, and made sure to close my account, so I wasn't billed for an additional month - while continuing to send reimbursements for her final vet bills. I'd highly recommend Healthy Paws for these reasons.
Insurer: Healthy Paws
By: Todd
Awesome customer service
The customer service rep i had was the most pleasant, knowledgable and friendly person I have ever dealt with. She made the whole experience seemless. Kudo's to her.
Insurer: Pets Plus Us
By: susan
Always helping !
Thank you for always helping Chai out! The Lemonade team is awesome!
Insurer: Lemonade
By: Bradley
Big Mistake!
I have had nothing but problems with this company. Prices go up every year. It has gone up 4x the amount and I have a healthy 4 year old dog. Finally decided to cancel and I feel SO relieved. This is after finding an unauthorized charge on my credit card. Fetch claims this was a seperate tax charge. Never in my life has any company charged seperately for taxes so I beleive this is a lie. My main issues are lack of responsiveness and slow communication. I've spent hours waiting for responses from agents that don't seem to know what's going on.
Insurer: Fetch
By: OLIVIA
Claim
I was very surprised with how fast Lemonade helped us with our claim regarding our dogs surgical procedure, they were very helpful and it was so easy.
Insurer: Lemonade
By: Camila
Pets Plus Us Insurance
Great communication, easy to submit claims & timely processing of claims! This company provides peace of mind at a reasonable cost. I highly recommend this company!
Insurer: Pets Plus Us
By: Terry