Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Company
I’ve had Healthy Paws insurance on 4 of my dogs over the past dozen years. They remain consistently great to work with. Claims are processed quickly, it is very easy to understand coverage, and I don’t ever find myself fighting to get a claim paid out. I got a new puppy a few months ago and didn’t think twice about immediately enrolling her with Healthy Paws. When she needed emergency treatment a few months later, I didn’t have to consider cost at all. Sure enough, Healthy Paws paid the claim within a week. I highly recommend this company!
Insurer: Healthy Paws
By: Zach
Amazing! So happy with Healthy Paws!
Healthy Paws was wonderful. My 4 year old havanese/yorkie had to have major back surgery. I of course was devastated. The surgery went well thankfully, but I was left with a large bill. I submitted my claim to healthy paws and was notified immediately the claim would be worked on. Then right after that it was in process. 2 days after that it had been finalized. They were so fast, I couldn’t believe it. A week later I had the check in my hand. They were truly great! So fast, so efficient. The whole claim process was so easy. They even checked in to see how my dog was doing. Highly recommend! So thankful I had Healthy Paws as my insurance provider during this difficult time. If you are looking for pet insurance, Healthy Paws is the way to go! They were great!
Insurer: Healthy Paws
By: Angela
Trupanion is Amazing
I purchased Trupanion recommended for my 10 week old puppy 9 years ago. Sadly she recently developed a serious disease. Trupanion has been outstanding. They virtually approve invoices in 2 days and direct deposited into my account within days. People health insurance should work as quickly & efficiently as Trupanion. I have never been as impressed by a company as I am with Trupanion. Thank you so much for being there for us during this difficult time.
Insurer: Trupanion
By: Kathie
Super Convenient
I love Lemonade insurance. I’ve been using them for more than two years and have never ran into any issues with them. Their customer service reps get back to you in a timely manner and their claims are processed super quick.
Insurer: Lemonade
By: Traci
Mr., surgery, thank you..
Outstanding Job and very helpful for my pet and family.
Insurer: Trupanion
By: Warren
Miss Scarlet
everyone was wonderful, the clinic was in touch with our insurance in a timely way and our reimbursement was forthcoming in time to pay a large vet bill. We could not be more satisfied! thank you
Insurer: Pets Plus Us
By: vicki
Trupanion Took the Stress out of a Very Stressful Day
What can I say. I signed up with Trupanion hoping I really would never have to use it. They are simply the best company and true to their word. They make a stressful time a little easier with their stellar customer service. I didn't have to deal with upfront payment or submitting claims. It was all done by the Vet office and the invoice was paid before I even picked up my dog from surgery. Thank you Trupanion 🩷
Insurer: Trupanion
By: Rondi
Many great years of easy excellent claims, very grateful
I have been a customer for over a decade. The process to file claims has always been fast and easy. Repayment has always been pretty quick (a week is slow for them). What is really remarkable is how easy things were when going to multiple vets to discover my dog has cancer. The expensive tests and procedures to determine them at one vet, radiation therapy at another vet, and chemotherapy at another vet. All of this was easy to file and reimbursed without any fighting. It is to be noted all this cancer treatment has not been cheap (over $20,000 at this point and still ongoing) and would have been really hard to take care of my dog. I wish peoples health insurance was as good and easy as this. Over the years too my dog has had other issues and as promised the rates have not increased due to incidents.
Insurer: Healthy Paws
By: Nicholas
Quick processing
Accessibility - customer service is superb.
Insurer: Trupanion
By: Karen
100% the best
My doggo Fenrir has chronic conditions Trupanion covered EVERYTHING! 90% When they say they cover 90% they mean it. Filing claims is so easy if you have any issues Customer service is superb. They will file claims for you. Reimbursement is quick. I have bought medicine, filed the claim and got a reimbursement back within 48 hours. It's amazing. Also my veterinarian referred me to Trupanion.
Insurer: Trupanion
By: Deborah