Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Great company to deal with
Find this company to be very easy to make claims with having no delays or difficulties with the paperwork.
Insurer: Pets Plus Us
By: Claire
Extraordinarily Helpful
Thank you Trupanion for helping us give Rodney the best care possible. Submitting claims takes 2 minutes (literally I timed myself) and we see a response in less than 7 days on average. Thank you!!!
Insurer: Trupanion
By: Corina
final treatment
thank you for reviewing Shiloh's invoices in accurate timing AND ANSWERING ALL MY QUESTIONS TO BEST OF YOUR ABILITY WE APPERICIATE YOUR PROMPT SEVICE IN HELPING US WITH OUR CLAIM ,SHILOH IS ON A STRICT DIET OF LEAN MEATS CHICKEN ,VEGGIES AND FISH AS IT CAN BE QUITE EXPENCIVE AND WE HAVE BEEN ON OUR 3RD WEEK THIS CLAIM MONEY WILL HELP US TO BETTER CARE FOR HIM FOR NEXT 3 WEEKS TILL HE CAN STARTON SOME KIBBLES . THANK YOU.
Insurer: Trupanion
By: Dawn
Sophie my 6 month old cockapoo
I was very impressed with the customer service I received from Sophia, she explained everything in detail and was very friendly and didn't rush me.
Insurer: Trupanion Canada
By: Brenda
I ?? Trupanion!
Wow- seamless! And the customer service was so pleasant! Stress free - Iâd recommend Trupanion to anyone who has a pet!
Insurer: Trupanion Canada
By: Liana
Excellent claims experience
Claims are submitted directly by my vetâs office. I have had coverage for my dog for 10 years now and have been very pleased with how claims are paid.
Insurer: Trupanion
By: Laura
Great Service
Easy to sign up and Max was friendly
Insurer: Trupanion
By: Allison
Convenient & Clear
easy via the smartphone app and quick review of the claim.
Insurer: Trupanion
By: Mindy