Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best of the best
Trupanion is tru to the pet and parent. They are a company that really does care . Life changing. Customer service is amazing Everything about this company is amazing I've had now for 12 years and have 3 cats . Without them I would not have all today. They stay by your side from start to finish. Truly the Best Thsnk you all
Insurer: Trupanion
By: Virginia
Don't sign up for this company bad service
Don't sign up for this company they are scamm you'll pay for the insurance and they will never send you a check for when you use it I spent 1600 on my dog and 800 on my cat has been 4 months and no checks I'm tire to call them everytime they keep asking for addition information and on tome they lost everything I had sent as ked me to send again . I lost how many time I called them and never get the problem fixed but they keep charging me every month . I'm not satisfied at all
Insurer: Healthy Paws
By: Nilton
Latest 1 comments
As per the policy we do require medical records for all enrolled pets in order to process claims. At minimum we require the notes from the enrollment exam as outlined in your policy. When you enrolled online and prior to completing the enrollment process, you were asked and checked off a box noting that an examination was performed within a specific time frame based on the age of the pet you were enrolling. When an enrollment examination is not performed prior to enrollment or during the waiting period, this will affect the last day of the waiting period. Not having an enrollment exam may result in the denial of claims related to any signs and symptoms that are present at the time of the exam. Claims denied for pets due to a lack of an enrollment exam are denied under the policy's waiting period exclusion, which is currently the case for your pet. If your baby has *any* prior vet visits to the one noted in our customer care team’s email to you, let us know.
Poor coverage and high prices
We got Embrace for our dog as pet insurance. It was difficult to contact them for account changes and it took a long time for our claims to get processed and denied. My husband and I both tried to add me to the account several times but they never responded to our request. Every claim we requested was denied coverage because it didn’t fall into a very specific series of requirements. After we moved states, they upped the price to $300 per month (!!!) without obtaining a confirmation that we were okay paying that rate and they still denied our claims. They work very hard at reviewing records to find ways to not reimburse you. We have spent thousands of dollars for coverage with $0 reimbursed. I’m in the medical field and the logic they’ve used to deny our claims would not fly for human beings. However, they get away with it by simply not being responsive to emails and inquiries. Again, I work in the medical field and this is the worst type of insurance that I’ve had to deal with.
Insurer: Embrace
By: J
MileyTippy
Customer service was very pleasant and helpful. Explains everything in detail. I will highly recommend anyone who has pets to obtain their pet insurance needs
Insurer: MetLife
By: Mark
Good Insurance
I have used Pets Plus Us for many years and overall I am very pleased with them and I certainly wouldn’t hesitate to recommend to my friends.
Insurer: Pets Plus Us
By: Vivian
Super Easy
Everything about the process from signing up to claims was/is super easy. I wish every thing in life were this easy.
Insurer: Lemonade
By: Bill
Eye surgery for Retreiver Possible
Thanks to Healthy Paws my boy was able to get eye surgery for a tumor that had developed behind his eye. It was very painful for him and needed to be removed. Healthy Paws paid the claims timely and checked on his recovery, So happy I have Healthy Paws in my pups corner couldn’t have done it without them.
Insurer: Healthy Paws
By: Michele
Excellent service!
First time having pet insurance and woud recommend MetLife over any other pet insurance out there. Couldn't be any easier filing and very quick reimbursement. Very happy we have this for unexpected visits to the vet! Simply the best!
Insurer: MetLife
By: Stephen
Amazing! Thank you ❤️
Thank you, Trupanion, for stepping in immediately and saving my kitty's life. It was an awful, heartbreaking experience and not having to worry if I can save him due to finances meant the world to me. I've been recommending Trupanion to everyone. Faithful customer here forever. Thank you. Sue (human) and Mochi 🐈
Insurer: Trupanion
By: Sue
Excellent Service
I have used Nationwide Pet Ins for approx 6 years. I am so impressed with the quick turnaround time once I submit a claim to the time I receive reimbursement. I have told so many pet parents about Nationwide Pet Ins and how easy it is to submit a claim or ask a question, etc. I will stay with Nationwide.
Insurer: Nationwide
By: Bonnie