Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best Pet insurance Metlife
Fantastic, so glad I chose Metlife and so glad I went to Acacia Animal Hospital. Every time I called Metlife they always helped me with all my questions and concerns. And so nice and no problems with my reimbursements, love them
Insurer: MetLife
By: Susan
The Best for You & Your Pet
Trupanion is worth every penny. The customer care representatives are excellent! They clearly and succently answer any type of clients questions, resolve issues in real time and are a delight to deal with. Trupanion exceeds all my expectations!
Insurer: Trupanion
By: D.
Avoid at all costs
They routinely lost my pet's information and claims, their customer service was abysmal, and they made an already heartbreaking time even more agonizing, stay away from them if you value your pet's life and your sanity.
Insurer: Pets Plus Us
By: Quinn
Don't USE FETCH
Fetch is the worst Pet insurance company i have ever dealt with. Deny a claim after repeating requests for documents..Dont worry .. the requests are all BOT Chat messages.. They somehow don't receive your documents.. than deny your claim.. Never answer email requests. Never gave me the detailed information I requested. MY Emergency costs were denied, all vet visit costs denied.. I can bet any good reviews for Fetch are not genuine..
Insurer: Fetch
By: Cindy
Healthy Paws Cannot Be Beat!
I LOVE Healthy Paws! Ghillie is the second dog we have insured through Healthy Paws, and we could not be happier. I strongly advise everyone to have the peace of mind they will have that they will always be able to afford the care their dog needs. Healthy Paws is straight forward and honorable. They have no hidden surprises or holes in your coverage. They respond immediately, and they are always fair.
Insurer: Healthy Paws
By: Katie
Excellent coverage and customer service
I have only submitted 4 claims so far, but have been very happy with their customer service, their ease of submitting and checking on claims and their coverage. This is the best think I've done to never question whether I could afford to give my dog the care she needs when needed.
Insurer: MetLife
By: Donna
Noice
Good service although took longer to process than expected.
Insurer: ASPCA
By: T
Excellent Coverage by Trupanion
I am so thankful to have Trupanion pet insurance for my multipoo, Jake, who has had some health issues starting from an early age. No matter the problem, they have relieved much of the financial burden resulting from Jake being treated by his vet. Any questions or concerns that I have had are always addressed and resolved quickly by the caring, courteous & knowledable staff.
Insurer: Trupanion
By: Pat
HEALTHY PAWS DECEIVING CONTRACT
healthy paws is not to be trusted They accepted to insure our super healthy dog 2 years ago. They requested health docu,ments that we submitted and we have paid them ever since. We never filed a claim until today because our dog had a fox tail accident. Suddenly they don't know if our dog is healthy and they need more medical records that they never mentioned before, so basically they just take your money for years and then once you have a problem make it impossible to get a reinbursment. You will only find out how dishonest and deceiving this health insurance is when you file your first claim! Even if your dog is super healthy and it is 100% obvious the problem was just an accident. Dont fall for this scam. I REGRET having this insurance!
Insurer: Healthy Paws
By: MARCELA
Latest 1 comments
Marcela, As per the policy we do require full medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts in providing those records. Your recent claim was covered in its entirety with the exception of the exam fee, which are excluded by your plan. Covered items were applied towards your chosen deductible. As with any plan that has an annual deductible, that must be satisfied before any reimbursements can occur. The Healthy Paws Team
Processing time good, email communication different
I always appreciate that Trupanion can process claims expeditiously. The new system is not clearly explained to clients on the website, but it mostly seems to work. What was missing for this latest claim was the usual email I receive after a claim has been assigned a number. So I was surprised to see that on the cat's list when I logged in to check the status. All I had received was the initial email that the claim info had been received and then an email today that the claim has been processed. If there is something I should be doing to make our communications flow better, let me know.
Insurer: Trupanion
By: Patricia