Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy claims and fast reimbursement
Mabel was rushed to an emergency vet and almost died. She received excellent care but you can imagine how expensive it was-$2800. Fortunately, having Healthy Paws insurance let us make decisions about her care without having to worry about cost. The claims were easy to send and reimbursements were received very fast. I would highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lori
Healthy Paws helps keep my Dutchess healthy!
When we adopted Dutchess, our first dog, we knew it might be advantageous to get pet insurance. And boy, are we glad we did. Within a couple years, we found our first Mast Cell Tumor! Though scary at first, with the great vets we have and Healthy Paws supporting our claims for surgeries and medication, approx. a dozen mast cell removals, spleen removal, and a bout of pancreatitis, we still have our girl 5 years later, and praying we have her for a few more. Healthy Paws has made the claim process easy, the reimbursement process easier and I've never had to dispute a claim (but please be assured you really understand the terms of your policy!). I'd recommend Healthy Paws to anyone out there that is looking for pet insurance.
Insurer: Healthy Paws
By: Tonya
Thank you
My dog had an idiopathic chylothorax which is something no one can plan for and I was so thankful to have my pet insurance through Metlife! The claims process was easy and I was reimbursed quickly. When I called to check on the claim the people on the phone were kind and understanding! Thank you
Insurer: MetLife
By: Valerie
Wonderful and quick assistance!
Lemonade was wonderful to work with. They were quick and responsive and my claims went through quickly. I am very glad we chose them!
Insurer: Lemonade
By: Jenna
Amazing Support
Both Trupanion and VCA hospital in Aurora, IL helped us through one of the most difficult times for our family when our puppy unexpectedly became sick. The ease of communicating with Trupanion was amazing and the seamlessness between insurance and the hospital was so helpful. I've never felt so supported before and cannot thank everyone enough for their help in healing our Zoey and taking amazing care of her. We wouldn't have been able to help her without Trupanion or the VCA hospital.
Insurer: Trupanion
By: Alicia
Dissatisfied
Embrace says it's a 30 day review period. It's not. Took at least 60 days. They also had wrong diagnosis on the review. Really hard to get through on phone. I paid one year in full. Asked for money back and only received partial return of money. They said I was insured during that time but policy says not insured until review is completed in 30 days. Took 60 days, no claims made, no insurance and only partial return. They are shady.
Insurer: Embrace
By: Denise
What changed in May/June 2023?
We have had Pets Best Insurance for most of our dog’s life. 5-star company with professional interactions and zero complaints. However, something changed in late May / early June of 2023. This was the first time I’ve had to wait for an answer (not reimbursement), on a submitted claim, for almost a month. I called customer service to make sure it wasn’t a mistake on my end, and I received this response “I see that you have had minimal time delays in prior claims. Do you understand that it could be between 14 to 40 days for a claim to process?” Am I the only one that did not know this? 5 Stars dropped to 3 Stars.
Insurer: Pets Best
By: Kevin
Outstanding Support
Outstanding support. Customer support is always top notch and speed of refunds are truly OUTSTANDING
Insurer: MetLife
By: Hunter
patient service access
awesome customer service with knowledgeable people
Insurer: MetLife
By: michelina
Great Service
Sadly our Siberian has epilepsy. This obviously results in many more trips to the Vet and/or emergency hospital. Healthy Paws has been there for us each step of the way. Filing a claim is super easy on their app and turn around time is reliable and fast. More than that, they check in on Duncan and truly care.
Insurer: Healthy Paws
By: Kristen