Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet insurance
Easy to fill a claim agents always helpful no complaints
Insurer: MetLife
By: Hugo
Pet Insurance That takes Care Of You And your Pet
I found out about Nationwide Pet Insurance through an extra benefit that was being offered through our benefits at my place of employment. Needless to say I jumped at the opportunity and added Nationwide Pet Insurance as a part of my benefits because at the time we had two cats in our home at that time. Knowing the importance of taking care of your pets and their health is important to any pet owner. Each year we take our pets in for their check ups and when it is done I have filed a claim through Nationwide and in just a very short time when nationwide has received my claims and processed in just a few days I have received a check to my bank to help with the expense. We recently went through the process with Riley who is five and is a real sweetheart. I am just amazed hour quickly how everything is done and we will continue to do so with each visit we take our cats to our veterinarian whether for a check up or illness. Nationwide is the right insurance that takes care of you and your pet. William Graham Birmingham, Alabama
Insurer: Nationwide
By: William
NEVER GO WITH PETBEST INSURANCE
THIS COMPNY IS TOTALLY FRAUD AND NEVER PAY CLAIM. THEY WILL STALL YOU AND FIND A WAY NOT TO PAY YOUR CLAIM THEY ARE BAD AND NEVER GO WITH THESE THUGS
Insurer: Pets Best
By: sam
Best Insurance Choice We Ever Made
When our dog Piper was diagnosed with a CCL injury earlier this year, we were told that corrective surgery might be necessary. When we expressed concern about the cost, we were also informed by Arboretum View Animal Hospital, which has been caring for Piper the last 10 years, that we should look into pet insurance from Trupanion. Turns out, she didn't need CCL surgery at that time, but early this month (July 2023) she was diagnosed with a soft tissue sarcoma on the underside of her left front paw. Trupanion has been with us through every stage of her treatment, from original biopsy to successful surgery very recently to remove the tumor. We are so glad that Arboretum View recommended Trupanion - their prompt payment, support and expressions of care and concern for Piper have made this a far less onerous experience than it could have been - and Piper says "Thanks!"
Insurer: Trupanion
By: Don
Glad I have Trupanion!!!
As part of the checkout process the Trupanion info was included. I, then, immediately knew my portion to pay. Can't beat that!! Once home, about 1.5 hrs later, I received an email from Trupanion confirming the payment. Fabulous service. Many Schnapps also sends her thanks.
Insurer: Trupanion
By: Judy
Beretta - MetLife
Excellent service, polite, easy to file claims and payouts come when expected. Recommend to anyone looking to insure their pet.
Insurer: MetLife
By: Willie
Great support!
I've used several different pet insurance companies and have come back to MetLife Pet insurance. They pay claims very quickly! I had to put one of my babies down and found out that they also provide coverage for the cremation services, sent me a sympathy card, as well as offered me and my family counseling services. They made that awful time of my life, much easier.
Insurer: MetLife
By: Julia
Cancer diagnosis
Our gorgeous dog Lyca started w symtoms like a UTI . Blood work revealed cancer. Just to get a diagnosis was costly and Met Life was there to ease the financial burden. There was still heartache and we chose to do palliative care for our girl and she lived 5 months! Never long enough but during that time her policy anniversary date came and was renewed! Out policy continued to pay for her palliative treatment . When end of life came it had a benefit for her cremation. Met life was consistent and caring through the whole ordeal. Thankyou so much. They canceled her policy after her end of life claim and refunded the balance of the premium. I could not have asked more from an insurance provider.
Insurer: MetLife
By: Niki
Healthy Paws Saved My Cat!
I do not know what I would have done if it were not for Healthy Paws. I few weeks ago my cat was diagnosed with a rare heart condition. He has been admitted to the hospital 5 times and is finally getting better. I would not have been able to afford the treatment he needs and is getting if it were not for Healthy Paws. Submitting a claim is super easy and the processing time and payment is fast. They also have an option for direct deposit. I cannot recommend them enough.
Insurer: Healthy Paws
By: Kelli