Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
Other Categories
Highly recommend
So amazing!! Easy claims submitting and quick payment.
Insurer: Trupanion Canada
By: Angela
Always Great!
Always a great experience
Insurer: Trupanion
By: Denise
Always have been prompt
Always prompt in approving and paying claims
Insurer: Trupanion
By: Ruth
Excellent service
Excellent service
Insurer: Trupanion
By: Linette
I chose 10 because I have been with Trupanion since 2017 and your service keeps me posted on new services.
I chose 10 because I have been with Trupanion since 2017 and your service keeps me posted on new services. This why I purchased new service for my puppy.
Insurer: Trupanion
By: Arlene
Easy and fast
Very quick turnaround and easy process.
Insurer: Trupanion
By: Mona
Furkin goes above and beyond
I spoke to your agent today, and she was able to fill me in on not only what I needed to know about your plans, but adopting a kitten with 3 legs, as she already has done so, herself. This is not the cheapest or easiest kind of kitten to adopt, but they need parents more than most, and get the least in terms of odds of adoption. Because it isnt cheap. This is my concern. I want to help but it wont be cheap. I am not rich What I am saying is; as a pet-insurance company, you can appreciate our situation. She is going above-and-beyond for you and frankly, doing a great job selling your product. Give her a raise. Adopting the kittens that get left behind for financial reasons isnt cheap. She is one of the good-ones.
Insurer: Furkin
By: Chris
I have always had prompt payment of claims and customer service has always been compassionate and helpful.
I have always had prompt payment of claims and customer service has always been compassionate and helpful.
Insurer: Trupanion
By: Jean
Easy to do great explanations
Easy to do, great explanations
Insurer: Trupanion Canada
By: Gail
Very satisfied customer
I was very pleased that Trupanion responded very quickly to request for payment ftom the Animal Hospital. I really liked that they payed the Hospital directly so we did not need to be out of pocket and await for reimbursement. I also liked that Trupanion linked follow up tests that were related to the original claim. I liked that Trupanion kept us posted on their communications with the Animal hospital and the speed of their response for payment.
Insurer: Trupanion Canada
By: Louise