Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,392 total


Verified August 23, 2022

Great friendly and helpful customer serv

Easy to deal with and great customer service

Insurer: Trupanion Canada

By: Devin

Useful
Verified August 23, 2022

Happy and helpful!

Emily was very helpful! I am happy with the service. I wish more specifics were laid out though for coverage, but overall that is my responsibility to investigate. I feel like I have peace of mind for my sweet puppy.

Insurer: Trupanion Canada

By: Brooke

Useful
Verified August 23, 2022

I have had many dealings with trupanion and they have all been positive experiences

I have had many dealings with trupanion and they have all been positive experiences

Insurer: Trupanion Canada

By: Anna

Useful
Verified August 23, 2022

Quick/easy submission and reimbursement

Very easy and prompt

Insurer: Trupanion Canada

By: Victoria

Useful
Verified August 23, 2022

Looking into insurance for our pet

Very friendly, helpful service when I had questions about this.

Insurer: Trupanion Canada

By: Lisa

Useful
Verified August 23, 2022

Puppy Issues

Customer Service is always so friendly for added clarification.

Insurer: Trupanion

By: Claire

Useful
Verified August 23, 2022

Easy to work with.

Easy to work with.

Insurer: Trupanion

By: theresa

Useful
Verified August 23, 2022

Excellent service!

Excellent service!!!!

Insurer: Trupanion

By: Beth

Useful
Verified August 23, 2022

I have had nothing but exasperation in filing claims and having them improperly denied.

I have had nothing but exasperation in filing claims and having them improperly denied.

Insurer: Trupanion

By: Jeff

Useful
Verified August 23, 2022

One happy customer

Process is extremely easy. I’m very happy!

Insurer: Trupanion

By: Alyson

Useful

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