Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent Insurance Coverage
Definitely worth the money!!! I submitted a claim and the next day it was approved ! I have submitted at least 5 claims or more and every one has been approved and handled in a day or so! Excellent customer service! Thank you
Insurer: Trupanion
By: Mary
Stress-Free
This is the first time we’ve ever used pet insurance and it was a really great experience. On a day when we were worried about our dog and the kids were a handful because of their worries, Trupanion took the stress off so that we didn’t have to concern ourselves with the cost involved or a hassle to get insurance to pay their part. The hospital received approval from Trupanion in minutes and we only paid our co-pay. It was great.
Insurer: Trupanion
By: Lisa
We are glad we have Trupanion
Our new puppy Daisy had many alergies and stomach issues. We are so glad we have Trupanion. These past two years they have been a pleasure to work with. Their customer service is excellent and the ease of filing a claim is wonderful especially for someone who is not excellent with technology having been born before Television. Thank you Trupanion.
Insurer: Trupanion
By: Sherry
Worth every Penny
Life has been there for all 3 of our dog , the best and worst of times. Their wellness insurance is worth it because it encourages us to keep our dog healthy and follow recommendation provided by our Vet. Filing claims is easy and if you call staff is friendly and helpful
Insurer: MetLife
By: Chuck
CLAIMS DEPT USELESS!!
I had a policy for a year when it came time to use it for something simple the claims dept kept asking for medical records I did not have as Oliver has only been with me since adoption for a year and he is still only 2 - I sent in his initial vet bill and the one I was claiming through insurance and went through hell !!! kept asking for medical records that I do not have as he was never seen during the times they are asking!! I emailed customer service 3 times and spoke to 4 people!!! what is the problem!!! I am now telling all my friends NOT TO USE FETCH!!!
Insurer: Fetch
By: Lorraine
Customer chat
Stephany was very helpful and answered all of my questions clearly
Insurer: MetLife
By: Angie
Healthy Paws
Our dog recently had to have surgery and we are so fortunate that we had Healthy Paws insurance! Their service has been excellent throughout this entire ordeal. The process of submitting claims could not have been easier and their responsiveness and status updates were always clear and timely and much appreciated! They have also been so supportive through the entire process and even sent emails to check on our dog and see how she was doing - so thoughtful!!! Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Gus
Call with MetLife
Just had a call with Donna at Metlife she was so helpful I had lots of things to update and she handled everything for me and she was very pleasant and would recommend her and MetLife to anybody and everybody.
Insurer: MetLife
By: Deborah
Healthy Paws is THE BEST
We have three amazing dogs who have, unfortunately, had some bad luck - including a life-threatening GDV emergency surgery. We have never, ever not been able to treat because Healthy Paws has our backs, always. They have not only ALWAYS covered what they should, but have treated me with care and compassion during times of high stress. They're submission process is easy, they pay back quickly, and most importantly, they allow pet parents to ensure they're animals are safe. We should never have to say know or guess whether to treat. Because of Healthy Paws, we've been able to keep our animals healthy and ourselves financially protected. ALWAYS GET INSURANCE...and get Healthy Paws.
Insurer: Healthy Paws
By: Stephanie
AMAZING CUSTOMER SERVICE with TYLER!
I just got off a 50min phone call with Tyler and he is just the most genuine, kind, and passionate representative I have ever talked to. Prompt and courteous responses, he addressed my concerns with the utmost professionalism. Tyler's efficient resolution exceeded my expectations. Highly recommended for their top-notch support!
Insurer: Pets Plus Us
By: Jennica