Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Amazing service from everyone on the team!
Amazing service from everyone on the team! They all understand how scary it is to have my baby be sick and diagnosed with asthma!
Insurer: Trupanion Canada
By: Alithea
Cause she was nice and helpful
Cause she was nice and helpful
Insurer: Trupanion Canada
By: Mike
Every customer contact is a pleasure - efficient helpful and warm
Every customer contact is a pleasure - efficient, helpful and warm
Insurer: Trupanion Canada
By: Elizabeth
Kathy was amazing to deal with.
Kathy was amazing to deal with. This was my first time having to submit a claim through my account online, and the interface was incredibly easy to use. Just in case I had trouble with it, Kathy sent me a claim form to fill out and send in. Unbelievable customer service and a claim process thatâs easy to navigate letâs you focus on your sick pet instead of the paperwork!
Insurer: Trupanion Canada
By: Crystal
My information was updated promptly and very courteous and helpful staff.
My information was updated promptly and very courteous and helpful staff.
Insurer: Trupanion Canada
By: Darlene
Pleasant staff but felt I received wrong information from the previous staff.
Pleasant staff but felt I received wrong information from the previous staff. She said to submit this claim as she also felt it was an emergency and should be looked at.
Insurer: Trupanion Canada
By: Phil
Service was awesome
Service was awesome
Insurer: Trupanion Canada
By: Kelly
The rep I spoke to on my last call was friendly and instantly helpful understanding and quick
The rep I spoke to on my last call was friendly and instantly helpful, understanding and quick
Insurer: Trupanion Canada
By: Sarah