Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Service
Trupanion gives great service and pays quickly. People are there to answer questions quickly as well.
Insurer: Trupanion
By: Teri
Love Lemonade!
My pup is all boy and very injury prone. I think my Lemonade rep knows me by heart 🤭 But they are always efficient, timely, and the claims process is extremely streamlined. I use it for emergency services because those can really pile up at the vet and my claims are usually processed within a week after a short explanation and submission of forms from the doctor! Super easy and painless. Customer service is great as well.
Insurer: Lemonade
By: Megan
satisfied
I've "NEVER" been disappointed by Trupanion. Great customer service, ease of claim process, a whole five minutes to submit. Highly recommend.
Insurer: Trupanion
By: frederick
Best insurance hands down
Have had them for 2 dogs and about to switch my other dog to them. My late dog had a brain tumor and they were awesome. When i terminated my insurance after my dog passed away they sent me a reimbursement check dor the cremation even though I had not filed a claim for that. My current dog has had valley fever and two ACL tears and they covered both surgeries and the valley fever tests and meds. When i submit a claim i get an answer within 2 days usually.
Insurer: Healthy Paws
By: John
Easy process
Always received friendly customer service when I needed but generally an easy process. My only issue has more to do with MetLife not receiving e-mails if there is something in the body of the e-mail as opposed to an attachment.
Insurer: MetLife
By: Mary Anne
Trupanion is simply THE BEST!!!
I have been with Trupanion since my dog came home 12 years ago. They have been consistently fantastic - whether for little or big things. If only human health insurance companies would learn from them... I am forever grateful to Trupanion!
Insurer: Trupanion
By: Sandra
Owner
Excellent service, prompt turn around on claims
Insurer: Healthy Paws
By: Tom
Great Health Insurance for my dog
Always great customer service with any questions and love the ease of claims processing!
Insurer: Healthy Paws
By: Diana
heartfelt thank you to everyone involved with caring for Sterling and myself.
there are few words that best describe my gratefulness in your care of Sterling and myself. The timeliness of getting Sterling in for an appointment was essential , the professional examination and research the vet did was so very comprehensive, my appreciation is beyond words. Thank you all so much , from the depths of my heart! You are wonderful!
Insurer: Trupanion Canada
By: MARIANNE
Trupanion
Once again, Trupanion hasn't disappointed me. I called Trupanion hoping, but not expecting, to get help paying for my cats dental work. Boomer had gingivitis and his gums were red and inflamed and he needed help. Trupanion stepped in and helped in a big way! Thank you so much, Trupanion!
Insurer: Trupanion
By: Nancy