Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Waste of time and money. Scammers
I subscribed in end of 2012/early 2022. Everything went well. Until I made a claim. I had joined all the proper documentation. I had no answer. After my second or third follow-up I received an email saying that my claim was denied without any explanation. I asked for a feedback but nothing. I sent at least 20 emails and tried calling but nothing (their call center says at 3:00p.m. that their call center is closed and regular hours are from 8:00 to 8:00 p.m.!!!). No one picks up. After I threatened to cancel I received a single answer explaining the cancelation policy. I paid for more than 1 year for nothing. Complete scammers!!! If I could give 0 out pf 5 I would gladly do it
Insurer: Pets Plus Us
By: Lilti
Customer support team is a pleasure to work with
Both Janice and Bethany from the customer support team are a pleasure to work with.
Insurer: Furkin
By: Abbas
Thank you trupanion.
easy to file, fast to process and great service
Insurer: Trupanion Canada
By: David
Great experience! Shocked that it was!
Very easy to submit a claim and their response and decision about the claim was quick! Awesome experience
Insurer: Trupanion Canada
By: Denise
Michelle
Both the ladies that assisted me in separate phone calls were incredibly humble and helpful. My claim did not take the expected amount of time and was done in less then 2 weeks. Thank you to all and I am happy to report my (Golden Retriever) Maui is back to his goofy lovable healthy self 🐾
Insurer: Pets Plus Us
By: Michelle
Support
Healthy Paws is a great group to work with and help pets in need. Fast claim handling, diligent follow up and quick responses that allow us as pet owner to care for our pets and not worry about financials
Insurer: Healthy Paws
By: Natalie
All my questions kindly clarified
The sign up process was easy and I had all my questions kindly clarified when I called.
Insurer: Furkin
By: Karine
Adamâs review
In-time response with detailed explanation on the final decision. Thanks!
Insurer: Trupanion Canada
By: Zidong
Trupanion to the rescue.
It's been 3 yrs since my sweetie got sick and they have been there whenever I have needed them with a prompt and kind response. I would not have been able to care for her without them.
Insurer: Trupanion Canada
By: Mary