Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Tessa
Thank you for your quick response to my claim for Tessa. You made a very stressful time less stressful with the ease of filing the claim and your professionalism in handling it. Thank you!
Insurer: Trupanion
By: MaryBeth
Kona's Hemangiosarcoma CANCER
We have had Healthy Paws insurance since my German Shephard family member was less than a year old. She was healthy until a month ago. As a result of an emergency ultrasound, we found a tumor on her spleen that ruptured. Because we have Healthy Paws Insurance we were able to make a quick decision on giving her an emergency surgery. Without the surgery, we will not know whether the tumor is cancerous or not, which it unfortunately it was. Even though Kona's outcome is not what we hoped for, it allowed her few precious weeks with her, and were well worth it! For 11 years, Healthy Paws promptly paid all of her prescriptions and emergency visits less our annual deductible at 90%. The claim process is/was very easy and fast and we received updates along the way. I highly recommended them to all pet parents! Their policies and customer service people are the best!
Insurer: Healthy Paws
By: Mike
Delay and Confuscate
This company insists on not paying for over $3k in medical bills (the total amt was over $18k.) They claim my baby's epilepsy was the reason he was hospitalized rather than the fact that he had a life-threatening infection. It happened Nov 22. They paid some, then denied the appeal for the rest Aug 23 (9 mo later.) Now I have to do a 2nd level appeal for which they are allowed another 6 mo to complete. This is appalling and unacceptable when I pay them top dollar for insurance for my pets. If you have a better insurance provider, keep them.
Insurer: Pets Best
By: Jamie
Met Life
Best thing I ever did. Met Life has been awesome. Answering all my questions and emails promptly. Ease of claims. Quick, fast returns!
Insurer: MetLife
By: Tracy
Positive experience
Easy submissions and no hassle
Insurer: ASPCA
By: Kelli
One less stress!
Trupanion has never let me down. The stress of a new kitten being sick is enough to deal with. Claims are easy to complete and quickly processed. I am so glad I made the decision to sign with them. My sister recommended Trupanion to me.
Insurer: Trupanion
By: Debra
Pet's Best is the Best!!
My plan has a 90% reimbursement and they have done that with every bill I have submitted, no questions asked. And talk about an easy claim submission process? Always answer questions if you call or email. who knew my 2 year old pit would have a cancerous tumor removed so young? I am sooooo glad I signed up with them and my premium is less than $17 a month! Everyone can afford this and should have it.
Insurer: Pets Best
By: Sharon
Truepanion is the worst don't waste your money on these a$$holes
Paid them for almost 15 years. They never covered anything. Dog had a anal node blowout, must have been our fault. Dog started having seisures, must have been preexisting in the breed. Dog needed dental surgery, must have been my fault. Dog needed checkup for an allergy, screw you. Dog died, also screw you. Never did us any good having crappanion. Dont waste your money on these aholes there are better options. Even the receptionists at the diagnostic place were like "oh, truepanion??? Sorry...."
Insurer: Trupanion
By: Michael
Good so far
Had problems with app at first we multiple policies they help to fix that
Insurer: MetLife
By: Beverly
Impressed enough to renew!
I have a Labrador Retriever with a diagnosis of USMI. When we got that diagnosis and realized he would be on medication for that for life, I signed him up for pet insurance with Lemonade to cover anything else that could crop up regarding illness/accident/injuries, etc. I did the basic coverage plus added on coverage for both physical therapy and the exam fee. It's been worth it. He broke his tail in early summer, followed by abnormal lab results at his annual examination that has resulted in two follow up visits of UAs, additional labwork, and BP checks, with more to come. I was not expecting Lemonade to cover, since it was something that was found during his annual wellness exam and we did not opt in for wellness coverage. Not only did they cover all of the followup visits, but the reimbursement was in my account the same day as the approval. The second visit, I was immediately approved and reimbursed within hours. We are about to do our annual policy renewal and restart our deductible and our premium only went up about $4/month. Knowing that we have more follow up visits ahead as we try to pinpoint his abnormal labs and figure out what we need to do is made a lot easier by knowing we have Lemonade for his insurer. We've been thrilled with the experience, ease of submitting claims, rapid notification of claim status, and fast reimbursement.
Insurer: Lemonade
By: Hallie