Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Pet's Best is The Best!
We are so happy that we went with Pet's Best. We chose coverage for accidents and couldn't be happier with the price for coverage. It's even better than my discounted insurance from employer. You all made a very worrisome dog fight less worrisome knowing we were covered. You were communicative and quick throughout the whole claims process. I highly recommend pet insurance and especially Pets Best as you all are, seriously, "The Best" Pet Insurance! Thank you so, so much. "
Insurer: Pets Best
By: Danna
Great claim experience from Pets Best!
It's hard to have a sick pet, so it really helps to know that Pets Best is there to help with the financial part. It makes a huge difference! The claims process was very easy and the payment was quick. I'm so appreciative of the great service!
Insurer: Pets Best
By: Jenifer
Save the Day
I have had several pets over the years that have been insured by Pets Best. They always have been fair in their financial decisions. I have had several animals with cancer and serious illnesses and Pets Best has always been there for me, even now with my present animals. I trust their decisions and would recommend them to other pet owners, which I have already done in the past. Do your investigations but in the end you will find Pets Best is the BEST.
I can call Pets Best my family
Great service, fast and easy. I would highly recommend.
Healthy Paws Couldn’t Be Better
I’ve been a happy Healthy Paws client for more than a decade. They’ve covered multiple dogs with multiple issues, including major surgeries, all without any issues. Their claims process is amazing - I can submit a claim before I even get home from the vet and receive my reimbursement in just a few days. Their team is friendly and professional and they genuinely care about their clients and their pets. Cannot recommend them highly enough!
Pets Best
I highly recommend Pet’s Best to any pet owner. They have been highly professional, worked with me to design a policy that met my needs, and quickly processed claims. Having pet insurance allowed me to make decisions that extended my dog’s life.
So thankful for choosing Pets Best
I picked up Pets best very early after getting my bulldog. I have received amazing service on every aspect with customer service, claims and the ease of filing and reimbursement. My bulldog has had bilateral knee replacements and I’m so thankful for having Pets Best
Avoid Pets Best at All Costs
They denied my claim and totally fucked us over. What’s the point of having insurance if they don’t uphold their end of the bargain? AVOID AT ALL COSTS! DO NOT WASTE YOUR MONEY WITH THESE THIEVES!
Insurer: Pets Best
By: R
Don't reimburse what covered in the policy
Customer service is really bad. They don't let you talk. All they say is no. Food poisoning cause diarrhea, vomiting, blood in stool etc. they said those are illnesses. Not food poisoning. Don't try to deny. Food poisoning is accident and it's covered under the policy. Give me my reimbursement.
Insurer: Pets Plus Us
By: Tiffany
Terrible Customer Service and Coverage
I have had a few minor issues with Pets Plus Us in the past. The final straw was that my dog got a cracked tooth and while I had a good idea of when the accident occurred, I could not say definitively because I am not a vet. it was accidental because she does not receive hard chews.... There are very few ways that she could receive a cracked too. They refused to cover it because I did not see the incident occur. There has been ONE person I can remember in my 7 years with them, that was helpful and provided information I needed (even though the result was not what I wanted). DO NOT USE THIS COMPANY. There are many others that can provide better coverage and customer service.
Insurer: Pets Plus Us
By: Megan