Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great support!
I've used several different pet insurance companies and have come back to MetLife Pet insurance. They pay claims very quickly! I had to put one of my babies down and found out that they also provide coverage for the cremation services, sent me a sympathy card, as well as offered me and my family counseling services. They made that awful time of my life, much easier.
Insurer: MetLife
By: Julia
Cancer diagnosis
Our gorgeous dog Lyca started w symtoms like a UTI . Blood work revealed cancer. Just to get a diagnosis was costly and Met Life was there to ease the financial burden. There was still heartache and we chose to do palliative care for our girl and she lived 5 months! Never long enough but during that time her policy anniversary date came and was renewed! Out policy continued to pay for her palliative treatment . When end of life came it had a benefit for her cremation. Met life was consistent and caring through the whole ordeal. Thankyou so much. They canceled her policy after her end of life claim and refunded the balance of the premium. I could not have asked more from an insurance provider.
Insurer: MetLife
By: Niki
Healthy Paws Saved My Cat!
I do not know what I would have done if it were not for Healthy Paws. I few weeks ago my cat was diagnosed with a rare heart condition. He has been admitted to the hospital 5 times and is finally getting better. I would not have been able to afford the treatment he needs and is getting if it were not for Healthy Paws. Submitting a claim is super easy and the processing time and payment is fast. They also have an option for direct deposit. I cannot recommend them enough.
Insurer: Healthy Paws
By: Kelli
Trupanion is the BEST!
Excellent claim service. All reps are caring, informative and knowledgeable. I recommend this company strongly. We have been client for 14 years ever since our dogs were pups.
Insurer: Trupanion
By: Jim
Quick and friendly!
I love the easy claim process, and everyone involved was super nice! Thank you.
Insurer: Lemonade
By: Mimi
Happy with Healthy Paws
All of my interactions with Healthy Paws have been great. I have three dogs insured under Healthy Paws. I inherited a dog and was able to easily transfer over the insurance from the previous caregiver to me. I like the flexibility of building the coverage I want, and their premiums are reasonable. I recently had my first claim with Healthy Paws when my young dog had a neurological issue. When I knew the vet bills would be high I called the customer service line to discuss with them the process. They were super helpful and comforting. They requested my vet records ahead of time so that when I did submit my claim the process went smooth and I received my reimbursement quickly. I am very happy with Healthy Paws. They were very compassionate in all of my interactions with them.
Insurer: Healthy Paws
By: Linda
Excellent service and fast reimburment.
My cat is 2 years old, I have taken my kitty form her regular vaccines and a couple of times due to sickness. Lomonadde has come through every single time. A soon as arrive home I submit the receipt and reimbursment is in my account the following day. Excellent servcice and fast reimburment
Insurer: Lemonade
By: LIDIA
Truly Lifesaving
Trupanion pet insurance is expensive for an older dog like mine. But it’s been a worthwhile investment in my furry companion’s health. When he started losing his balance a year ago, his emergency visits were covered. When it got worse instead of better, his MRI was covered. And when his brain tumor was discovered, radiation treatment and follow up MRIs were covered. Having Trupanion has literally saved and extended my dog’s life while completely restoring the quality of his life. Bills are paid promptly and easily, and their customer service is caring, kind and helpful. I highly recommend Trupanion.
Insurer: Trupanion
By: Ted
Filing a claim was a breeze
My dog was showing neurological symptoms and was ultimately diagnosed with a brain disease. Obviously I was stressed as we went through all the tests and different medications to get him healthy, and Healthy Paws filing system was so quick and easy to use. Claims got approved within days, reimbursements were here quickly, and it was such a weight off my shoulders to know I didn't have to battle my insurance company and could focus my energy on helping my dog feel better. I cannot recommend Healthy Paws enough, they have been amazing.
Insurer: Healthy Paws
By: Keri
Nationwide is not on your side
Has been with Nationwide since my dog was a puppy. Have been paying $55 a month. Year one my puppy had a problem with her leg (ligament). Was told after the fact it was not covered first year. Now, that my dog is 5, tried to file a claim for well care and vaccinations ( i had a plan that is supposed to cover sick and wellness) c just to find out my plan had expired. When i called they told me that i have not paid for over a year although they had my current credit card on file and i was enrolled in automatic payments. They told me then my policy could not be reactivated and i had to re-apply. They requested my dog’s medical records in order to issue new policy, which i provided because i just had an annual checkup which I didn’t get reimbursed for. A week later got an email saying my dog was not eligible for coverage because her ALT was elevated ( liver enzymes), which my doctor told me we need not work about unless they are constantly elevated or keep going up. Nationwide is not on your side. I was so fed up with this, applied for another insurance and was immediately accepted for a lot less.
Insurer: Nationwide
By: Yuliya