Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,962 total


Verified October 19, 2022

Great service

I have a 9 year old rescue dog that has been covered through Healthy Paws since her adoption about 5 years ago. Since then she has been diagnosed with several mast cell tumors, myeloma, arthritis, and glaucoma, resulting in lots of vet visits, medications and surgeries. Throughout everything Healthy Paws has been very easy to work with in submitting a claim, quick in responding, and easy to understand in terms of what is covered and what is not. I'm so grateful to have pet insurance and Healthy Paws has saved me lots of money, and made me feel more comfortable in getting my pet the best healthcare!

Insurer: Healthy Paws

By: Christina

Useful
Verified October 19, 2022

Always a good experience when working with them

Always a good experience when working with them

Insurer: Trupanion

By: Brenda

Useful
Verified October 19, 2022

always friendly and helpful and claims are paid quickly

always friendly and helpful and claims are paid quickly

Insurer: Trupanion

By: Robert

Useful
Verified October 19, 2022

Always prompt informative answers

Always prompt informative answers

Insurer: Trupanion

By: Eileen

Useful
Verified October 19, 2022

Becca was wonderful.

Becca was wonderful. She was kind, patient, helpful and informative.

Insurer: Trupanion

By: Karrah

Useful
Verified October 19, 2022

Highly Recommend!!

Easy process to sign up & veterinarian recommend!

Insurer: Trupanion

By: Barbara

Useful
Verified October 19, 2022

Easy submission process and quick turnaround for reimbursement.

Easy submission process and quick turnaround for reimbursement. Thank you!

Insurer: Trupanion

By: Elisabeth

Useful
Verified October 19, 2022

Excellent service

Excellent service

Insurer: Trupanion

By: Ann

Useful
Verified October 19, 2022

Friendly informative cared about my pet.

Friendly, informative, cared about my pet. Asked questions and made sure I was completely informed.

Insurer: Trupanion

By: shawn

Useful
Verified October 19, 2022

Good customer service and for what you get a good policy.

Good customer service and for what you get a good policy.

Insurer: Trupanion

By: NORMAN

Useful

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