Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick Response Times and Claim Payments!
I've only had lemonade insurance for my little doggo for less than a year, but have already had a great experience with them. I've filed a couple claims and the process is really easy and quick. They provided me regular updates via email and approved and paid my claim within two days! I can't imagine any other company approving and paying a claim as quickly. I'm very happy with them and would definitely recommend them to friends and family.
Insurer: Lemonade
By: Laura
Great communication, fast claim processing
Our dog Lola has been insured with healthy paws for 5 years. Every claim we submitted was processed very quickly and it was easy to get a hold customer service heather it’s on the phone or through email, with a pretty fast response time. Lola recently had a knee surgery, and we had no issue with coverage. They helped us setup direct pay with the clinic and the invoice was paid within a couple of days. Their reimbursement level is also high in comparison to other companies.
Insurer: Healthy Paws
By: Rita
Excellent coverage package
Representative was easy to talk to. Understood my needs and my pets needs. Wonderful package. I'm very happy to protect my cat under a MetLife policy.
Insurer: MetLife
By: Maria
Easy claims and fast reimbursement
Mabel was rushed to an emergency vet and almost died. She received excellent care but you can imagine how expensive it was-$2800. Fortunately, having Healthy Paws insurance let us make decisions about her care without having to worry about cost. The claims were easy to send and reimbursements were received very fast. I would highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lori
Healthy Paws helps keep my Dutchess healthy!
When we adopted Dutchess, our first dog, we knew it might be advantageous to get pet insurance. And boy, are we glad we did. Within a couple years, we found our first Mast Cell Tumor! Though scary at first, with the great vets we have and Healthy Paws supporting our claims for surgeries and medication, approx. a dozen mast cell removals, spleen removal, and a bout of pancreatitis, we still have our girl 5 years later, and praying we have her for a few more. Healthy Paws has made the claim process easy, the reimbursement process easier and I've never had to dispute a claim (but please be assured you really understand the terms of your policy!). I'd recommend Healthy Paws to anyone out there that is looking for pet insurance.
Insurer: Healthy Paws
By: Tonya
Thank you
My dog had an idiopathic chylothorax which is something no one can plan for and I was so thankful to have my pet insurance through Metlife! The claims process was easy and I was reimbursed quickly. When I called to check on the claim the people on the phone were kind and understanding! Thank you
Insurer: MetLife
By: Valerie
Wonderful and quick assistance!
Lemonade was wonderful to work with. They were quick and responsive and my claims went through quickly. I am very glad we chose them!
Insurer: Lemonade
By: Jenna
Amazing Support
Both Trupanion and VCA hospital in Aurora, IL helped us through one of the most difficult times for our family when our puppy unexpectedly became sick. The ease of communicating with Trupanion was amazing and the seamlessness between insurance and the hospital was so helpful. I've never felt so supported before and cannot thank everyone enough for their help in healing our Zoey and taking amazing care of her. We wouldn't have been able to help her without Trupanion or the VCA hospital.
Insurer: Trupanion
By: Alicia
Dissatisfied
Embrace says it's a 30 day review period. It's not. Took at least 60 days. They also had wrong diagnosis on the review. Really hard to get through on phone. I paid one year in full. Asked for money back and only received partial return of money. They said I was insured during that time but policy says not insured until review is completed in 30 days. Took 60 days, no claims made, no insurance and only partial return. They are shady.
Insurer: Embrace
By: Denise