Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Ridiculous
We've been with fetch for 6 years since our dog came home. The rates have quadrupled over.6 years. The rates have nothing to do with our use. This year they went up 500$ despite no claims in 2 years. We started off paying about 65$/month and with the recent increase it is now 245$. You are 100% better off just making yourself a saving account. We've paid this company more than. 10000$ with about a 400$ use once. So ridiculous. The customer service is terrible and unable to provide any assistance.
Insurer: Fetch Canada
By: Jenn
Worst service/ product
I've had Fetch Pet Insurance for over a year and there has been an issue with literally every step of the process I've experienced with them. The app does not upload my documents so I constantly have to contact support, the customer support is a maddening chatbot, and when I had to make a claim the insurance provider incorrectly read the vet report and I had to dispute it several times for them to correct it. It takes me hours to do any simple task from updating information to understanding my policy. Not worth it. I'm going to switch.
Insurer: Fetch Canada
By: Meaghan
Wonderful insurance for your furry family member!
Healthy Paws is a solid choice for an insurance plan for your treasured friend. The app interface on the website is extremely easy to use, claim documents are reviewed quickly, and they are clear and supportive with their communication. I am pleasantly surprised by the caliber of service that I have received from Healthy Paws for Biscuit. We will be continuing our membership!
Insurer: Healthy Paws
By: Zachary
new customer
I have a new puppy and a new customer. I have only filed one claim but so far no complaints. App is user friendly and their communication is good and timely.
Insurer: MetLife
By: Lynne
Great and Kind Service
My dog experienced a health emergency. Within three days of submitting a claim for the vet services, Healthy Paws had approved the claim and sent the direct deposit to my bank account (that I had previously set up in their portal). Great service! A couple days later, they continued to impress me by sending an email inquiring about my dog's health. I was somewhat surprised by this kind email and very happy to report that my dog had recovered. So happy we chose Healthy Paws from the many pet insurance companies available.
Insurer: Healthy Paws
By: Sharon
Pet Insurance
We have been very pleased with all aspects of our pet insurance with MetLife. We have 2 cocker spaniels. 10 months and 4 years. MetLife is a great company to work with, that first puppy year is very expensive and everything has been covered. Great customer service and very easy to file claims and get reimbursement. We were with another company that doesn’t even compare with MetLife. I recommend Metlife to everyone.
Insurer: MetLife
By: Pansy
Happy Customer
I could not be more satisfied with Lemonade’s ease of use. Submitting a claim is extremely easy and reimbursement is lightning fast. Policy terms clear with no unexpected loopholes. Highly recommend!
Insurer: Lemonade
By: Tiffany
Getcha a perfect policy for your perfect pet!
I've had a Metlife pet insurance policy since my puppa joined the family a little over a year ago and it's been an absolute pleasure. Customer service is top notch and claim reimbursements easy as pie! Do yourself a favor, at the very least, make an inquiry and see if if it works just as well for you.
Insurer: MetLife
By: cher
New Accounts
I just recently changed my pet insurance from many years with Nationwide to MetLife. Wow. What a difference in premium costs for each of my 5 pets and in customer service. Comparing both companies benefits and coverages, MetLife is superior. Customer service with MetLife is also significantly more professional and compassionate. I am very pleased with my decision to change, so far.
Insurer: MetLife
By: Lila
My experience shopping for pet insurance
I research several top rated pet insurance companies when looking for a policy for Finian, my 18 month old Irish Wolfhound. I have never had pet insurance before. Met Life covers the things that are important to me in maintaining Finian’s health and well-being at an affordable price. The enrollment was easy. The representative answered all my questions, was knowledgeable about the coverage, and very friendly. My only disappointment is Met Life does not offer equine insurance…..hint hint
Insurer: MetLife
By: Theresa