Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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WORST WELLNESS PLAN EVER!!
My dog was born on 12/12/2021. I adopted my dog from Ohio on 08/13/2022 as a breeder surrender. Needless to to say, she was a puppy mill dog. The rescue received her at six months old, or so I was told, and they had her spayed, as rescues do. Her first wellness visit with my vet was 10/10/2022 (first available appointment after I adopted here). I purchased the wellness plan and have paid on this plan for four (4) months. I have been getting nothing but a runaround from this company asking for additional medical records, which I do not have any, including additional medical records from my vet, WHICH THERE ARE NONE!!! How stupid can people be??? Once we get this straightened out, I will be shopping for another pet insurance with a wellness plan, because I do not have the time nor the energy to battle a company over something so friggin ridiculous!!
Insurer: Pets Best
By: Tina
very responsive during my recent claims
Furkin were really responsive during my recent claims. There was a couple of admin errors but they fixed them really promptly and with no addition work for me.
Insurer: Furkin
By: Caroline
agent was very knowledgeable and answered all my questions completely.
agent was very knowledgeable and answered all my questions completely. And also offered info I was not aware of.
Insurer: Trupanion
By: Rick
Happy To Have Trupanion
As always very easy and a quick response back!
Insurer: Trupanion
By: Bill
I always get a prompt response and issues are handled quickly
I always get a prompt response and issues are handled quickly
Insurer: Trupanion
By: Elaine
I had excellent help when I made my claim
I had excellent help when I made my claim
Insurer: Trupanion
By: Miriam
Ian was extremely professional and very helpful!
Ian was extremely professional and very helpful!
Insurer: Trupanion
By: Megan
Great customer service!
The person I spoke with was fantastic. She really helped me feel like I was making a smart decision to go with Trupanion and she helped me figure out what I wanted to do for a deductible. I felt like my situation and dog's needs mattered and she was helpful and unpushy. So I am, so far, glad to become part of the Trupanion family.
Insurer: Trupanion
By: Cynthia
Trupanion is so convenient and easy to use the billing system.
Trupanion is so convenient and easy to use the billing system. I can do it online, or paper and mail it in. Since I am a senior, I find it easier to fill out a form and mail it in by the post office. Also, the turnaround time is very fast and the service people on the telephone are exceptionally helpful, efficient, and friendly. Their professional attitude and cheerfulness is wonderful to work with.
Insurer: Trupanion
By: Stephen