Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Good experience
I had a good experience with Bethany and AJ Percal for my Claim. The first claim took longer than I had expected but they showed great patience and profession in explaining the process to me.
Insurer: Furkin
By: Ivan
Kind and informative
Bethany was kind, informative and very helpful. She took the time to thoroughly and clearly answer my questions while even kindly checking in on my cats wellbeing. It was super disappointing not having the ultrasound covered. The information/care provided when I expressed this allowed for this disappointment to also show satisfaction with the company.
Insurer: Furkin
By: Alexis
Customer Service is excellent.
Customer Service is excellent. Quick to answer the phone and staff are very knowledgeable and friendly.
Insurer: Trupanion
By: Jill
Every time I call everyone is helpful and friendly.
Every time I call, everyone is helpful and friendly.
Insurer: Trupanion
By: Lila
Fast response
Fast in response. Wish we didnât have to file a claim
Insurer: Trupanion
By: Kevin
Never had a problem with Trupanion.
Never had a problem with Trupanion. They keep their word and theyâre customer representatives are always amazingly friendly and you can tell how much they love animals. :3
Insurer: Trupanion
By: Brandi
Best Pet Insurance around!
Submitting an invoice is incredibly easy and I have gotten money back from you all for big and small things. It's been a fantastic process! Especially since I have dealt with Embrace and was not granted anything for my former dog.
Insurer: Trupanion
By: Anitra
Wonderful service
Very good and efficient and friendly service. Weâre very compassionate about talking of the loss of our precious dog.
Insurer: Trupanion
By: Rita
You guys are amazing
You guys are always amazing.
Insurer: Trupanion
By: Anthony
Trupanion pet insurance worth it!
Efficient and quick response and reimbursement!
Insurer: Trupanion Canada
By: Leann