Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thankful for Healthy Paws
I have had Healthy Paws insurance for my Cavalier King Charles Lola for 5 years. Thank goodness for this pet insurance. Lola was diagnosed at the end of 2020 with heart disease which has slowly progressed. She sees a cardiologist regularly to check her and to adjust her medications. If we did not have Healthy Paws pet insurance we would not be able to afford her expensive treatment. Healthy Paws is always quick with reimbursement and responsive to questions and concerns.
Insurer: Healthy Paws
By: Susan
She is special
I have had previously issues with Trupanion with trying to make claims that I should pay new deductible for the same health issues my dog has had previously. She was treated for pancreatitis having been put on special diet, now it’s claimed by Lauren that it’s similar but not the same symptoms according to her I asked to speak to the person in charge she didn’t provide a name of her supervisor or contact information I find that they are being dishonest towards me to deny my previous deductions are exactly the same as the one this time only difference is my pet had relapsed I’m writing this to let pet owners be aware of the scam
Insurer: Trupanion Canada
By: Irene
Double knee surgery
I can't say more about Pets Best Insurance. They not only provided coverage for a genetic issue but they paid the claim within a week after submitting it. The app makes it super easy to submit claims. I am so happy with them that I convinced my aunt to get insurance for her pet. This is a great company. I am used to people insurance and thought they would pre approve the surgery. That gave me a little cause for concern, that there would be some loophole the company would find to not pay me, but I was completely wrong. They went above and beyond to get me reimbursed quickly.
Insurer: Pets Best
By: Laina
LEMONADE IS A LEMON
My dog has been insured my LEMONADE for over two years...suddenly they are not responding to various claims...pick another pet insurance company.
Insurer: Lemonade
By: Julio
Great Claim Response
I have a Bichon/Shitzu (8 yrs) and Havamalt (3 yrs) Both have environmental allergies. Both have been insured by Pets Best since they were puppies. I have found that if I provide the correct paperwork, they process claims quickly and with little fuss. If I need to call about something, their customer service folks are professional, polite and helpful. I would recommend Pets Best to anyone.
Insurer: Pets Best
By: Lois
They used to be good, now they just rob you
I agree with other reviewers - Trupanion used to be great. Now they are ZERO STARS. I had them with my second furbbaby and never had a problem. I got them again with my third kid. I just realized that AFTER THE FIRST MONTH, Trupanion raised my premium (automatic deduction) $25 WITHOUT NOTICE AND MY CONSENT. I only realized this when they sent me a notification they would be raising my premium AGAIN THIS YEAR. I thought they were raising it $30, but it's actually $10 because THEY ALREADY RAISED IT $25 WITHOUT MY KNOWLEDGE!!! They want me to pay $85/month. FOR A TWO YEAR OLD DOG. FOR NO OTHER REASON THAN GREED. We have NEVER FILED A CLAIM BEFORE. These people admit there is a PHONE RECORDING of our price conversation BUT REFUSE TO LET ME HEAR IT. I am considering suing them. By the way, this all started because of DR SMITH who wrote something in his medical report when he was 5 MONTHS OLD. He TWO AND WE'VE HAD NO ISSUES. DONT USE TRUPANION AND CATS AND DOGS IN LONG BEACH. PLEASE READ ALL BBB COMPLAINTS ABOUT THIS COMPANY. Please be sure to call your bank to BLOCK payments if and when you cancel because THEY DELAY CANCELLATION AND COLLECT YOUR MONEY.
Insurer: Trupanion
By: Julie
Used to be a good company now they just rob you
I agree with other reviewers - Trupanion used to be great. Now they are ZERO STARS. I had them with my second furbbaby and never had a problem. I got them again with my third kid. I just realized that AFTER THE FIRST MONTH, Trupanion raised my premium (automatic deduction) $25 WITHOUT NOTICE AND MY CONSENT. I only realized this when they sent me a notification they would be raising my premium AGAIN THIS YEAR. I thought they were raising it $30, but it's actually $10 because THEY ALREADY RAISED IT $25 WITHOUT MY KNOWLEDGE!!! They want me to pay $85/month. FOR A TWO YEAR OLD DOG. FOR NO OTHER REASON THAN GREED. We have NEVER FILED A CLAIM BEFORE. These people admit there is a PHONE RECORDING of our price conversation BUT REFUSE TO LET ME HEAR IT. I am considering suing them. By the way, this all started because of DR SMITH who wrote something in his medical report when he was 5 MONTHS OLD. He TWO AND WE'VE HAD NO ISSUES. DONT USE TRUPANION AND CATS AND DOGS IN LONG BEACH. PLEASE READ ALL BBB COMPLAINTS ABOUT THIS COMPANY. Please be sure to call your bank to BLOCK payments if and when you cancel because THEY DELAY CANCELLATION AND COLLECT YOUR MONEY.
Insurer: Trupanion Canada
By: Julie
Wonderful company
We have had MetLife Pet insurance for 2 years now they have been extremely helpful and informative whenever I have any questions. Every person that assists me are extremely helpful and makes sure that I get my concerns addressed and completed. I plan to stay with them as long as we have our dog.
Insurer: MetLife
By: Sonja
Ridiculous Claim Process - Customer Service a JOKE
I submitted a claim on my female dog who had a one-off urinary tract infection. She had one 5 years ago (literally 5 years ago). Nothing since. She received anti-biotics and healthy as ever. She randomly got another infection 5 years later. These jerks DENIED my claim for treatment reimbursement claiming this was a pre-existing condition because she had an infection FIVE YEARS AGO! INSANITY! Its like me getting the flu this year, but my medical insurance denies my doctor visit reimbursement because I had the flu 5 years ago. This is scum bag stuff. On top of this, the customer service robots are unhelpful and read from scripts. Its like talking to an uneducated 10 year old. There is also NO WAY to reach ANY of the folks who "review your claims." So trying to talk or get an understanding from anyone, is completely impossible. RUN - STAY AWAY! If your dog stubs their toe 5 years ago, then stubs it again this year, they will claim that the stubbed toe is a pre-existing condition and not help pay for treatment! HORRIBLE HORRIBLE HORRIBLE!!
Insurer: Pets Best
By: David
Latest 1 comments
I agree that this is their business model.
Healthy Paws is great!
Healthy Paws has always been there for us. They have supported our pets and family through everything from ear infections to scary surgeries. Their customer service is excellent and their reps are helpful and caring.
Insurer: Healthy Paws
By: Polly