Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Pet Insurance
Great support and great info
Insurer: Trupanion
By: Abigail
I have had Trupanion insurance for years for my 2 labs.
I have had Trupanion insurance for years for my 2 labs. I recently filed my first claims for the older of the two pups. Despite excellent very care and lots of tests, the diagnosis was nebulous. The Trupanion staff helped me figure out the claim filing process and paid out everything that was covered in the policy. Fast, easy and thorough. I appreciate that the insurance process didn't add to the stress of the incident.
Insurer: Trupanion
By: Noreen
My experiences so far have been fantastic.
My experiences so far have been fantastic. No automated menu, just took me straight to Ali who was able to help within 5 minutes.
Insurer: Trupanion
By: Timothy
One of our dogs is sick and Trupanion has been incredibly responsive.
One of our dogs is sick and Trupanion has been incredibly responsive.
Insurer: Trupanion
By: Kathy
Excellent customer service
Quick review and payment on claim. Also, communication is excellent.
Insurer: Trupanion
By: Jeanne
the representative who helped me was extremely knowledgable and friendly.
the representative who helped me was extremely knowledgable and friendly.
Insurer: Trupanion
By: John
I'm happy ??
Trupanion is great. They made an error on one of my claims and upon review, the error was resolved immediately. Generally, my claims experience is excellent!
Insurer: Trupanion
By: Candace
This is your best choice for your pets.
Very easy to place your claim. They always keep you informed as to the status of your claim. I would highly recommend Trupanion.
Insurer: Trupanion
By: James
24 hour availability of customer service
24 hour availability of customer service
Insurer: Trupanion Canada
By: Judith