Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Mr.
Great service. Clearly explained. Fast responding. Reasonable cost.
Insurer: ASPCA
By: Man
Horrible Insurance-slow claims processing. Appeal process not well described.
My claim for my dog's injury was originally denied as pre-existing. I appealed the decision, and although decision was in my favor, it took over 3 months for final determination. In the meantime, I have accrued claims for continued care for my dog that I had to wait to submit, until decision was made.
Insurer: Pets Best
By: SUSAN
Pet Insurance
Great support and great info
Insurer: Trupanion
By: Abigail
I have had Trupanion insurance for years for my 2 labs.
I have had Trupanion insurance for years for my 2 labs. I recently filed my first claims for the older of the two pups. Despite excellent very care and lots of tests, the diagnosis was nebulous. The Trupanion staff helped me figure out the claim filing process and paid out everything that was covered in the policy. Fast, easy and thorough. I appreciate that the insurance process didn't add to the stress of the incident.
Insurer: Trupanion
By: Noreen
My experiences so far have been fantastic.
My experiences so far have been fantastic. No automated menu, just took me straight to Ali who was able to help within 5 minutes.
Insurer: Trupanion
By: Timothy
One of our dogs is sick and Trupanion has been incredibly responsive.
One of our dogs is sick and Trupanion has been incredibly responsive.
Insurer: Trupanion
By: Kathy
Excellent customer service
Quick review and payment on claim. Also, communication is excellent.
Insurer: Trupanion
By: Jeanne