Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Embrace is easy to use
Embrace is easy to use, quick to respond, and generally quite clear about what they will cover. No issues other than if you miss the cut-off date (contract date).......just be sure to know when you need to submit!!
Insurer: Embrace
By: Cristina Johnson
Quick and easy
Quick and easy! Claims are always responded to within about 24 hours and service is good. I've also used the 24/7 nurse chat a couple of times for peace of mind and it's a great benefit. Overall, I'm happy with Prudent Pet.
Insurer: Prudent Pet
By: Brian
Always as helpful as I would hope for
Always as helpful as I would hope for. Always attended to promptly.
Insurer: Embrace
By: Susan Tipler
We adopted two cats last year
We adopted two cats last year. One as some significant issues. So far, the claims I have submitted have all met or exceeded our expectations of a pet insurance company.
Insurer: MetLife
By: Mary
I always appreciate the quick payments…
I always appreciate the quick payments and friendly, efficient customer service.
Insurer: MetLife
By: D. Maicach
I am so happy with Spot pet insurance
I am so happy with Spot pet insurance. Customer service is awesome and they save me so much money. I will recommend them to everyone.
Insurer: Spot
By: Dana Christopher
Reassurance
I am always so reassured using Embrace. I don't have to think about covering my dog's care because they are so responsive and make invoice submission very easy.
Insurer: Embrace
By: Anastasia & Pedro
Fast Claim Completion/ Reimbursement
Prudent was quick with responses and needed information in order to smoothly complete the claim. Must note you have to have a medical visit within a year of a claim otherwise it will not be approved.
Insurer: Prudent Pet
By: treylondtgmail.com