Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Insurance Coverage for GSD Allergies
5 years (2017) ago we began our pet insurance experience with Trupanion. We originally bought the insurance for possible future health problems associated with German Shepherds, but had to start using our insurance when our girl was diagnosed with allergies. Since 2018 Trupanion has paid the 90% of treatment of allergies every month. We appreciate the friendliness of the staff and the prompt claim payments. Thank you very much.
Insurer: Trupanion
By: Margie
Excellent personal attention polite committed to helping me.
Excellent personal attention, polite, committed to helping me. All-around positive experience.
Insurer: Trupanion
By: Katharine
New customer
I never give a 10 pt rating when I've just signed on with something. It's a wait & see. But the rep I spoke with was friendly & informative.
Insurer: Trupanion
By: Nancy
My needs were met quickly and professionally
My needs were met quickly and professionally
Insurer: Trupanion
By: Donna
The lady I spoke to Annette was very knowledgeable walk me through everything with ease
The lady I spoke to Annette, was very knowledgeable, walk me through everything with ease
Insurer: Trupanion
By: James
Simple and Fast Service
The process to file a claim could not be easier. I got the receipt electronically from the vet, and it took less than 5 minutes to file the claim. Within 14 hours it was reviewed and I was reimbursed within 2-3 days. Fabulous service.
Insurer: Trupanion
By: Maria
The representative was very helpful.
The representative was very helpful.
Insurer: Trupanion
By: Shari
Their service is outstanding
Their service is outstanding
Insurer: Trupanion
By: Sophia
Trupanion was such a lifesaver when my precious furbaby Hank was diagnosed with IBD as well as when he was hospitalized with pneumonia.
Trupanion was such a lifesaver when my precious furbaby, Hank, was diagnosed with IBD, as well as when he was hospitalized with pneumonia. There was a point where we were visiting a vet clinic or hospital every few days. We never had to pick and choose what treatments we could afford at the time because we knew Trupanion would handle the claims quickly. They delivered on all their promises and he received top notch care without hesitation. I will forever be grateful.
Insurer: Trupanion
By: Paula
unreasonable first annual rate increase and poor communication regarding direct questions regarding breed specific concerns discussed at initial activation of policy
unreasonable first annual rate increase and poor communication regarding direct questions regarding breed specific concerns discussed at initial activation of policy
Insurer: Trupanion
By: Patricia