Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Very happy with this company.
I have submitted claims and they respond very quickly so far. If you call the person does their best to answer all your questions and resolve any issues you may have. I have been with them for a year and both pets are covered. I intend to extend my policy for another year.
Insurer: MetLife
By: Sherry
It's soooo Easy.
I find Lemonade so easy to work with. You get reimbursed within 24 hours and it's great and so easy for as busy as I am. I absolutely recommend their coverage and appreciate their service.
Insurer: Lemonade
By: Leigh
Luna’s Surgery
It’s so easy to submit a claim and get get reimbursed the expenses incurred towards Luna’s surgery and hospitalization. During our traumatic times, pet insurance provider did a wonderful job in processing our claim.
Insurer: Pets Plus Us
By: Gracian
Efficient process
I have come to rely on Trupanion's Customer Service for excellent service no matter the situation. Folks there are calm and well-informed so they can answer questions and process claims effectively. Their courtesy is seldom found among others in their line of work. Many cheers and thanks for handling the variety of questions and claims I have had so kindly and efficiently.
Insurer: Trupanion
By: Patricia
A MUST HAVE FOR YOUR FUR BABY
I purchased this insurance for Luna as soon as I got her home from the breeder. The entire process was very simple and I loved that I could pick a plan to fit my needs for Luna. It’s been a year now and I’ve sent in several claims and they were very quick to respond and direct deposit is the way to go. Highly recommend PETS BEST thank you for helping me keep Luna healthy
Insurer: Pets Best
By: Cyndy
Efficient
The staff are pleasant and helpful with details. The claim is processed quickly.
Insurer: Pets Plus Us
By: Vicky
PETSBEST BIGGEST SCAM PET INSURANCE
Stay as far away from this insurance as possible, excuse after excuse for why a claim is not paid! Spent over $10,000 on vet bills and was only reimbursed $300, total scam! Takes forever to get a claim paid too, 2 months plus!
Insurer: Pets Best
By: Pets
Incredible service
ASPCA Pet Insurance is by far the best I have ever had. I purchased pet insurance for my dog and my cat the first day that I brought them home. You never know what can happen to your animals. What you do know is a veterinary bill will always be high. Unfortunately my dog developed severe allergies. Our pet insurance has covered the cost of all of his allergy, testing, his allergy medication and a main portion of his visits. It also covers a large portion of his prescription dog food. The reimbursement into our bank account is easy and so very helpful. Our cat at just one year old developed urinary crystals in his urine. He now has to be on a prescription cat food for the rest of his life to control this issue. After purchasing the prescription, dog food and cat food, I submit my receipt to ASPCA pet insurance and within two days I have a reimbursement in my bank account. I have saved thousands of dollars over the past two years between my dog and cats vet, bills, medication‘s and prescription foods. If I can give you one piece of advice, it would be to purchase pet insurance for your cat or your dog from day one. Most plans don’t cover pre-existing conditions. The small monthly payment to have pet insurance will be well worth it in the long run. You might not see it initially, but down the road as your pet gets older and things come up, and they always come up, you’ll be happy to have this insurance plan. Thank you ASPCA insurance. You really do care for our pets and their owners!
Insurer: ASPCA
By: Julie
Great insurance company
I have 3 dogs. So you know how many claims I am submitting. Met Life is everything I expected. Customer service helped me with my first submissions. Once you understand their system, everything is a go. I don't think people understand 10-15 days is business days not calendar.. Payment is easy after setting up how you want to receive payment. Thank you Met Life. It takes a lot of worry off me if something goes wrong. The only thing I wish is, a way for Met Life to pay vet at time of visit, so its not such a hard hit on the pocket.
Insurer: MetLife
By: T
Latest 1 comments
I am very happy with this insurance I like the way they process it right away and send me a check. Very happy that I joined MetLife pet insurance.
algonquinc@gmail.com
We have had Pet Plus US for 11 years now with our cat then when we got our dog we added her. The customer service is amazing, always able to speak to someone when you call and the are very helpful. The claims are very easy to file if need be and minimal amount of paperwork. we highly recommend pet insurance for any of your furry friends and obviously with Pet Plus Us! 5 stars for sure
Insurer: Pets Plus Us
By: LORIANNE