Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Perfect
Kathleen a été parfaite, les renseignements précis. Kathleen sold me your insurancce perfecty with accurate information.
Insurer: Trupanion Canada
By: Sandrine
Very happy, with trupanion !
Thank you so much to be there ,Jasmine would probably not be with us, if you were not there to help !?
Insurer: Trupanion Canada
By: Francine
VERY HELPFULL AND PLEASANT
VERY HELPFULL AND PLEASANT
Insurer: Trupanion Canada
By: Brenda
Danielle - Talia's mom @taliatheiggy
When I tried to share my documents on line with Trupanion .. it was very challenging .. I called the operator for Trupanion and they said it will take up to 30 days for my claim to go through and it easier for the vet for it to do it. So I asked my vet and within hours I got a response from Trupanion. I called Trupanion what the best way to claim. It seems like they forgot to tell me just to go through my vet for the vet to send documents.
Insurer: Trupanion Canada
By: Danielle
Easiest claims ever you take out all the worry
Easiest claims ever you take out all the worry
Insurer: Trupanion
By: John
Great service!
Love the service I received and quick response to my vet bill.
Insurer: Trupanion
By: Miguel
Clorinda Santucci Reciew
Representative was very informative and explained everything very well
Insurer: Trupanion
By: Clorinda
Great information and clear explanations
To the point and helpful information. Answered my questions clearly. A refreshing change.
Insurer: Trupanion
By: Michael
When my puppy was very young she had to undergo a very expensive surgery.
When my puppy was very young, she had to undergo a very expensive surgery. This event made me realize the importance of having health insurance for my pet. Trupanion insurance was recommended to me from a Vet. Unfortunately, my Vet does not participate directly with Trupanion, but the process of submitting a claim to Trupanion is made relatively easy. In addition, when ever I have any questions, the phone representatives have always been very helpful. Once my claim is approved, reembursment has always been made quickly. The cost of the policy is similar to that of other insurance plans. Having Trupanion reduces my financial concerns should my puppy become sick or have an accident.
Insurer: Trupanion
By: Ilona