Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Long time Embrace Pet Insurance Subscribers
We have been with Embrace Pet Insurance for years. They have always paid quickly and been a godsend when our dog developed a cancerous tumor (adenocarcinoma). Paid to the maximum when he had radiation treatment. He is doing great! This visit wasn't for cancer, but a different issue and I don't expect any problems!
Insurer: Embrace
By: Ruth Praast Bolejack
Fast Response Time On Claims
Best decision we made by choosing Pumpkin. So far every claim we’ve submitted was handled quickly and with ease. Our cat needed hospitalization for the first time and Pumpkin had my claims approved within minutes. Definitely recommend Pumpkin to anyone.
Insurer: Pumpkin
By: Bianca Edney
always covered
Metlife gives us the peace of mind, that our beloved puo is always covered n case of an emergency or whenever he needs medical attention.Customer service is outstanding and every claim goes smoothly. Definitely recommend using Metlife.
Insurer: MetLife
By: JUAN PANDO
They make it easy and helpful when…
They make it easy and helpful when submitting claims.
Insurer: Embrace
By: Derek Whitton
Nadine made my experience fantastic
Nadine made my experience fantastic. Extremely knowledgeable and answered all my questions. Fantastic customer service
Insurer: Fetch
By: Maria R Perez
I have a dog with serious liver disease…
I have a dog with serious liver disease and have submitted multiple invoices, large and small to Embrace. They have consistently repaid me in a timely manner. This gives me a bit of comfort during a scary time. Thank you, Embrace!
Insurer: Embrace
By: Sandy
Filing a Claim
I was having difficulty logging in to file a claim. The customer service person was so patient! She advised me on how to best access my account so I could file a claim. I got into my account the first time after taking her advice and was able to submit my claim in about 2 minutes.
Insurer: Embrace
By: Mary Jane Anderson
Super-easy to submit claim
Super-easy to submit claim, the process has really improved, and reimbursement was quick.
Insurer: MetLife
By: Tom - Dog Dad
Awesome Agents & Full Coverage
Aileen was wonderful! She was so helpful and patient with me as I am a first time puppy mom. She informed me of some things I did not know, answered all my questions KINDLY, and made it such a positive experience getting insurance for my baby!
Insurer: Fetch
By: Melanie
The process is easy
The process is easy. I submit the claim and within a few days I hear back and the reimbursement is done.
Insurer: MetLife
By: Tanya