Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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BEST PET INSURANCE ON THE MARKET
OUTSTANDING SERVICE IN ALL ASPECTS OF INSURANCE. MY LABRADOR HAS HAD EXTENSIVE ORTHOPEDIC SURGERY AND TREATMENTS DUE TO ARTHRITIS AND A BIRTH DEFECT. HEALTHY PAWS INSURANCE HAS COME TO THE RESCUE. ONGOING TREATMENTS AND SURGERY BILLS HAVE BEEN TAKEN CARE OF USUALLY WITHIN 48-72 HOURS. COULDN'T ASK FOR MORE. HIGHLY RECOMMENDED. 5 STARS
Insurer: Healthy Paws
By: PHILIP
Chris was helpful and efficient.
Chris was helpful and efficient. She also asked how my cat was doing.
Insurer: Trupanion Canada
By: Margaret
Great customer experience.
Lovely lady helped me with information regarding the insurance.
Insurer: Trupanion Canada
By: Jane
Happy Dog Happy Owner
Claims are always paid in timely fashion. Their policy is very easy to understand !
Insurer: Trupanion
By: Lise
Great customer service
Great customer service
Insurer: Trupanion
By: Patti
Great customer service and indepth insurance coverage at affordable rates!
Great customer service and indepth insurance coverage at affordable rates!
Insurer: Trupanion
By: Nancy
Lynn is at the mercy of your system.
Lynn is at the mercy of your system. Trupanion stumbled on my claim with the lame excuse that they hadnât downloaded a weeks worth of emails and claims. My 5 year old dog ended up passing away from and inoperable mass and not only was the fact that we had insurance a moot point; Trupanion originally claimed his vet bills were ineligible due to their own confusion and added pressure to an already horrible situation. They ultimately approved the claim but the added chaos is not appreciated. I notice they are never late or have trouble when they want their payment. Sad and disappointing. Not Lynnâs fault but definitely the companyâs.
Insurer: Trupanion
By: Claire
Peace of Mind
Representative was very knowledgeable and helpful.
Insurer: Trupanion
By: Diana