Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Helpful
I had to speak with a representative one time and they were so helpful and kind.
Insurer: MetLife
By: Mel
Have not received any email…
Have not received any email confirmation that my documents were received. No communication if the application is in progress. Lack of communication. Am I expected to call to find out what is happening with my application.
Insurer: Nationwide
By: customer
Embrace is a top notch pet insurance company
Embrace provides a very easy claims process, with reimbursement sometimes happening on the same day. It also provides great coverage for the money. The support staff is empathetic and very helpful, even offering suggestions to lower premium costs without jeopardizing coverage. We have two dogs who have been covered by Embrace for many years and some serious medical issues.
Insurer: Embrace
By: Barbara
Really great experience
Really great experience. Offered immediate support for emergency visit.
Insurer: Healthy Paws
By: Jamie
Kind and Efficient
Healthy Paws has been wonderful to work with. The staff are friendly, the process for filing claims is easy. They are efficient in what they do. Highly recommend them.
Insurer: Healthy Paws
By: Maria
I am giving Fetch a 5-star because of…
I am giving Fetch a 5-star because of their many prompt and follow up emails to remind me of where they were in the process of reviewing my receipts and claim. Great job I absolutely loved staying informed.
Insurer: Fetch
By: Jane
Excellent fast service
It’s so nice not second guessing and waiting when my puppy isn’t feeling well.
Insurer: Pumpkin
By: Sandra Hewett
Super Easy
It was incredibly easy to get my pet set up with insurance in just a few moments. The little info "?" were great in explaining what each item means. I appreciated being able to customize my plan with ease and showed the monthly cost adjusted so I can make the best decision for my pet!
Insurer: MetLife
By: Colleen Harrison
I'm happy with the coverage provided
I'm happy with the coverage provided. It was as expected and payout was in a timely manner; however, I initially used the mobile app to make claim, but it wasn't received. I then called customer service, they recommended I email the claims. This proved to be effective, and from that point forward, I tracked the claims via mobile app.
Insurer: Healthy Paws
By: Mark Holguin