Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Pet Insurance
I have had Pet Insurance on ALL my animals for well over 20 years. All have had TruPanion as to me, they are the best. I have multiple animals always Currently I have 3 cats and am preparing for 2 dogs....all will have pet insurance. TruPanion is like family to me....the ease, thoroughness and understanding of your situation in placing a claim, talking to someone who truly understands and empathizes with you is wonderful - especially when you are going through it. Please remember, it is not IF something will happen, it WHEN.
Insurer: Trupanion
By: Sharon
Healthy Paws Pet Insurance - Highly Recommended
Healthy Paws Pet Insurance has given me peace of mind and made dealing with healthcare issues for my cats less stressful. I have 3 cats under this insurance. The website is user-friendly for submitting claims and backup documentation. My experience with Healthy Paws Pet Insurance is that they process claims and make payments very quickly. They also send a followup email to find out how my pet is doing after a medical procedure.
Insurer: Healthy Paws
By: Catherine
I can’t cancel my insurance
It’s hard to cancel the insurance as they require you to speak to a live person and whenever you choose option- cancel insurance no one answers. When you file a claim you have to submit a lot of documents before you can get paid depending upon their approval and how much you can get.
Insurer: Fetch
By: Emma
So happy with Pet First
I have been a customer ever since adopting my sweet dog. Pet First has always been responsible, courteous and helpful in settling my claims. The only small issue I have is that their EOB's can be confusing but whenever I call customer service, the explanation is always provided so that I could understand how the amounts were calculated. So glad I have Pet First coverage for my dog. Highly recommend!
Insurer: MetLife
By: Linda
Trupanion was a true partner in the caring of my dog
Having Trupanion insurance allowed me to provide the best care possible for Sally, a beloved Berner whom we recently had to say goodbye to following a cancer diagnosis. Through her life, Trupanion gave me not only peace of mind that I could access whatever medical care she needed, and did so at a reasonable cost and with excellent service.
Insurer: Trupanion
By: Scott
Partners in the health and welfare of my dog
Trupanion has allowed me to focus on the care and well-being of my dogs without worry or concern for the cost of that care. Trupanion is a partner that assures my “girls” the best possible care. Thank you Trupanion!!!
Insurer: Trupanion
By: Alan
A+
I researched and spoke with over 12 pet insurance companies, and while most of them all offered the same services, what Met Life had that stood out was competitive pricing, with a customer service dept that was superior, by providing me with the exact info I was asking, without upselling me or talking negatively about the competition. They offer discounts for military too. Highly recommend getting s quote to see how competitive they truly are.
Insurer: MetLife
By: Susan
I got to speak with a human being immediately.
I got to speak with a human being immediately. She was very helpful
Insurer: Trupanion
By: Lucille
Because claims are processed quickly and customer service is excellent
Because claims are processed quickly and customer service is excellent
Insurer: Trupanion Canada
By: Nardia
Simply, the best.
Fantastic, extremely quick and exactly what we expected.
Insurer: Trupanion Canada
By: John