Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Claim Process Take a Bit of Work
Requesting a claim is easy. However, they don't let you submit the medical records from your vet. They email your vet and CC you. My vet submitted medical records for 2 dates. They only approved the 1st one. They continue to email the 2nd one. I have emailed them, uploaded my document myself and messaged them. They continue to email my vet and say it will be on "hold." It is a lot of work on your end to submit a claim.
Insurer: Embrace
By: Anny
Great choice the CSA that supported me…
Great choice the CSA that supported me with the app was very knowledgeable and had a whole lot of patience with me navigating through the process.
Insurer: Sonnet
By: customer
Quick & Easy
It's really super easy to submit a claim. It's usually processed quickly and you receive your payment quickly.
Insurer: Embrace
By: Neil Skjoldal
Fast replies. Always e-mail me promptly when they are…
Always e-mail me promptly when they are working on a claim and when it is completed.
Insurer: Spot
By: Cookie
These associates are kind and all…
These associates are kind and all really want to be helpful and are definitely animal sensitive
Insurer: MetLife
By: Katherine
Love MetLife Pet
MetLife pet makes submitting claims easy and hassle free. Anytime I have a question, the customer service agents are friendly, upbeat and really seem to enjoy what they do.
Insurer: MetLife
By: Erin
Hard to navigate website
Hard to navigate website. Should have a section for “other” so that clients can better explain why they are submitting a claim as some of the listed reason’s doesn’t seem to apply. Customer Service Rep was great however, the explanation given for questions asked didn’t really make sense when requesting mental information 2 years ago, when a claim for submitted/paid and that information wasn’t required.
Insurer: Spot
By: Vicki
For 10 years Embrace has been covering…
For 10 years Embrace has been covering Jack’s vet bills and reimbursing us in a timely manner. They were very sympathetic when they learned of Jack’s death from heart failure. I recommend Embrace for anyone needing a very good medical coverage for their furry friends. Larry Andrews
Insurer: Embrace
By: Larry Andrews
Great communication!
Great communication!
Insurer: Pumpkin
By: Jacqueline Robinson
Always easy to communicate with Embrace
I was asked to write a follow up regarding submission of an invoice that got tweaked somewhere along the way. Was No problem whatsoever. Embrace made it easy to email a new copy without going through the rest of the process again. The claim was paid the same day. They were very helpful as they always are. We truly appreciate a business that is so easy to deal with.
Insurer: Embrace
By: susan s