Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Carla went over all the plans and…
Carla went over all the plans and explained each option and that helped me decide on the best option for my little dog. She was very nice and I really appreciated her help. Thank you Carla
Insurer: Fetch
By: Darnell
Went smoothly and answered all my…
Went smoothly and answered all my questions
Insurer: Nationwide
By: Ckeys
They paid my claims timely
They paid my claims timely. Very happy with their service.
Insurer: Spot
By: customer
They are always efficient and respond…
They are always efficient and respond immediately.
Insurer: MetLife
By: customer
Quick Response
Embrace has a very quick response time. My claim was viewed within 24 hours. The app on my phone made it very convenient and easy to complete. The information they give is easily understood.
Insurer: Embrace
By: Juli-Anne Nush
The customer service agent took his…
The customer service agent took his time to assist me and figure out the problem. He was personable and friendly.
Insurer: MetLife
By: Gloria
MetLife has paid each bill submitted…
MetLife has paid each bill submitted timely, and without any problems. I couldn’t be happier with the service I received.
Insurer: MetLife
By: Donna F
PET PLUS US Scam Alert
PET PLUS US is a textbook example of an insurance company taking advantage of pet parents. I paid premiums and submitted all required documents, yet my claims were unfairly denied. After I filed a complaint, they went completely silent, ignoring my emails and even failing to respond to my dog’s vet clinic..
Insurer: Pets Plus Us
By: Luna