Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Many many thanks to Trupanion.
Everything was handled quickly and efficiently co-ordinated between my Vet, Surgeon and Trupanion, so it made a huge difference to my peace of mind to know that my doggie Gracie would be able to get the best care, in a timely way. Trupanion was a god send in a crisis for me, and I very much appreciate all that they stepped up to take care of financially. Thankyou Trupanion.
Insurer: Trupanion Canada
By: susan
THANKFUL
I phoned when there was a problem as to what is covered for my dog it was checked out and subsequently covered. I am thankful for thew prompt attention.
Insurer: Trupanion Canada
By: Garth
Quick friendly response to questions l had.
Quick friendly response to questions l had.
Insurer: Trupanion Canada
By: Helga
Have used Trupanion for 13+ years.
We have 13+ Buster Brown that has been with Trupanion since he was 7weeks old. He has always had the best medical care because Trupanion is so great.
Insurer: Trupanion Canada
By: Suki
Pat
Answered my questions and not pushy.
Insurer: Trupanion
By: PAT
Fast, easy to use. Great!
Fast
Insurer: Trupanion
By: Lynn
Quick and Friendly
I am very happy with Trupanion so far. Nothing negative to say. Quick and friendly.
Insurer: Trupanion
By: Terry
Jenna was so kind and informative.
Jenna was so kind and informative. I reached out to see if Trupanion could pay my vet directly for my deaf dog's foot surgery. She was so cheerful and directed me as to how to achieve that with ease and grace. My inquiry was solved within a day. Thank you beautiful Jenna!
Insurer: Trupanion
By: Deborah