Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love Embrace Pet Insurance
I love Embrace Pet Insurance! It is so easy to upload a claim and they process it right away!! If you have any questions or concerns, their staff is helpful and quick to resolve your problems (if any):)
Insurer: Embrace
By: Julia Bakos
Excellent Pet Insurance
Figo has always covered our Claims quickly. Very thankful to have both our Dogs insured with them. Excellent customer service too.
Insurer: Figo
By: Joanne
They were very fast in completing my…
They were very fast in completing my claim! I got like 90% of the bill back!! I’m very happy with this insurance:)
Insurer: Embrace
By: Claudia Baeza
A great insurance plan
I have had healthy paws insurance for 11 yrs. Claims are processed quickly. First claim takes longer. Using the App is a breeze! Customer service has been excellent over the years. Human insurance could take a lesson from this pet insurance!
Insurer: Healthy Paws
By: Melanie
Josh was very helpful
Josh was very helpful in answering my questions, explaining my coverage to me and ensuring I had all the information I needed to pick the best policy for my needs. I enjoyed working with him.
Insurer: Fetch
By: Devon Geist
Embrace protects our family through good and challenging times
Our family has been protected by Embrace since Holly's "Gotcha Day". It's been 4 years now, with unwavering protection from Embrace to Holly's well-being. They kept their promise and covered Holly's healthcare needs, reimbursing all the vet and specialty cares. Holly went through TPLO on both hind knees, tumor on tail, and now back pain related to spinal disc infection and inflammation in the last 4 years. Embrace is there for us through all these. We are grateful for Embrace and will recommend them to anyone needing pet insurance.
Insurer: Embrace
By: R CM
Aileen was great!!
Aileen was professional, knowledgeable, and very easy to talk to regarding our policy. Thank you for your help Aileen! You were great:))
Insurer: Fetch
By: liz nels
New Policy with Lauren Morton
I setup my policy today with Lauren Morton. She was an absolute pleasure to speak with, very concise, patient and well-informed. She ensured I had a complete and thorough understanding of my policy and helped me decide on the best coverage for my 12 week old new Maltipoo pup. Wish I could speak with her every time I need to get in touch with Fetch! Outstanding customer service.
Insurer: Fetch Canada
By: Dan Bartlett
First of all thrilled to talk to a real…
First of all thrilled to talk to a real person and secondly, their insurance programs for pets are wonderful. Easy to submit claims, takes a couple of minutes and reimbursement occurs within two weeks. The wellness program is a great add-in to our emergency and sick policy allowing for grooming, wellness check-ups, food, etc. a great all-around saver. Love it.
Insurer: Embrace
By: Heidi
I thank God for PetsBest every day
I thank God for PetsBest every day! My poor dog has been so sick and without PetsBest we wouldn't have been able to continue treating her. This is one of the best things I could have ever done for my dog. Highly recommended if you have pets.
Insurer: Pets Best
By: Da Moff Man