Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They have made making claims easy and…
They have made making claims easy and if there is any question it is very easy to call.
Insurer: Spot
By: Lorraine Gregoire
Very helpful
Easy to understand, very helpful. Streamlined process of signing up.
Insurer: Fetch
By: nima nezami
I had many questions...
I had many questions that came up over multiple days and Rebecca (and Brandi) took the time to answer each time without making me feel bad about wanting so much information. Rebecca especially went above to get answers from others to make sure my sometimes very specific questions were answered correctly.
Insurer: Prudent Pet
By: Rae
Was very nice conversation got everything done quickly and nice have a good holiday season
Was very nice conversation score
Insurer: Nationwide
By: Richard ottol
Quick and timely response!
The Fetch app is easy to use and everything happens quickly in terms of contact about documents and reimbursements.
Insurer: Fetch
By: Rebecca
Terrible customer service
Submitted a claim that was denied because Spot transposed numbers on date of service so they said I hadn’t met the deductible when I had. Waited almost TWO MONTHS for this to be corrected and had to call multiple times. Finally got corrected and instead of direct deposit like every other claim they sent me a check by mail so I have to wait even longer. Very dissatisfied and will likely be canceling my plan. I pay way too much to have to fight this hard to get my reimbursement, especially when it was YOUR ERROR! Also, get an email! Working people don’t have time to sit on the phone to keep calling you.
Insurer: Spot
By: Christina
Claims
On line claims was easy once I figured it out. 2 of 4 claims were processed within 3 days and still waiting on 2 with no response as to the hold up on claims.
Insurer: Spot
By: Ginger
Quick claim processing and easy to…
Quick claim processing and easy to submit
Insurer: MetLife
By: customer
the best experience
the best, she's really kind and patient to explain everything
Insurer: Fetch
By: Natalia
Ripped me off
Ripped me off. I only had my policy a couple days and then they abruptly canceled it and kept my money. I tried to get in touch with them and they are not answering.
Insurer: Embrace
By: Vanessa Branson