Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Because eventhough I I had a little bit of a rough time trying to figure out my first claim for Rosie when I talked to someone they really helped me through the process.
Because eventhough I I had a little bit of a rough time trying to figure out my first claim for Rosie, when I talked to someone, they really helped me through the process. I was also kept informed by email the steps that my claim had to go through and a timeline for when I might expect the claim to be decided. I am not very tech savvy so they were great! Thank you Trupanion.
Insurer: Trupanion Canada
By: Pansy
Enrollment is easy
Easy to enroll, chat function easy to use.
Insurer: Trupanion Canada
By: Cheryl
friendly effecient compassionate 24 hour service
friendly effecient compassionate 24 hour service
Insurer: Trupanion Canada
By: Cathy
Easy submission Fast Response
I have always had a great experience with Trupanion. From your excellent customer service agents to the quick turnaround for claims, I recommend Trupanion anytime someone is looking for insurance
Insurer: Trupanion Canada
By: Charmaine
Issue was resolved b your staff member who has a great attitude to address my questions.
Issue was resolved b your staff member who has a great attitude to address my questions.
Insurer: Trupanion Canada
By: Barb
Patrick was very polite and helpful.
Patrick was very polite and helpful.
Insurer: Trupanion Canada
By: Rebecca
the customer service every single time with trupanion has been outstanding.
the customer service every single time with trupanion has been outstanding.
Insurer: Trupanion Canada
By: Candace
Ryder loves Trupanion.
They are excellent at getting right to business. They notify me immediately after receiving the claim.
Insurer: Trupanion Canada
By: Susan
your phone service and information is great but am still unsure of your email feedback on the status of my invoices.
your phone service and information is great, but am still unsure of your email feedback on the status of my invoices. As a result, I've turned over the management of my invoices/billing to my vet clinic.
Insurer: Trupanion Canada
By: Michele