Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The client service reps were kind and…
The client service reps were kind and quick. Thank you!
Insurer: MetLife
By: customer
Great customer service
Great customer service. Professional people and I use to work for Metlife as a recruiter.
Insurer: MetLife
By: Todd M
Constant status communication
Constant status communication and explanations of EOB.
Insurer: Fetch
By: MER
easy to use site and process
easy to use site and process
Insurer: MetLife
By: Michelle Weteska
Always quick and easy process
Always quick and easy process
Insurer: MetLife
By: Salvatore Savoca
Super easy to file claims
Super easy to file claims. Claims are paid fast. Best decision I ever made for my sweet Jessi girl!
Insurer: MetLife
By: Ginny T
Ease of communication and helpful…
Ease of communication and helpful representatives
Insurer: Healthy Paws
By: Charlene Frontiera
Must have insurance company for your pet
I love Healthy Paws because of its affordability, the speed of reviewing claims, the speed of reimbursement and the explanation of benefits.
Insurer: Healthy Paws
By: customer
Thank you Carla
Carla was awesome. Really explained everything.
Insurer: Nationwide
By: customerSandra Poulin