Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Amazing care!
When working with insurance is can always be stressful especially with a sick pup. Pets best made the claim process to easy. Once my claim was approved i was paid directly into my bank about within 5 days. the whole process took no longer than a month. I can not express how stress less the process was. I highly recommend using pets best!
Insurer: Pets Best
By: Taylor
Highly Recommended
We purchased Healthy Paws Pet Insurance for our new puppy. Although, we expected that he is 100% healthy, that was not the case. Healthy Paws Pet Insurance and the easy and convenient way of filing a claim makes it easier for us, dog parents to make sure our puppy is taken care of. No matter the circumstances that arise, we feel at ease knowing that whatever the cost maybe to keep our puppy back in shape, Healthy Pawsu is there to help us pay for it. Healthy Paws is a lifesaver and we highly recommend it. Not only are they affordable, they are very reliable.
Insurer: Healthy Paws
By: Anna
Life & Death
Trupanion has been the best descion I have made regarding my dog!!!! They do cover treatment needed and it is not a scam!!!! They have been wonderful, I would never owen another animal without this insurance . It has meant the difference between life and death for my Dog!!!!
Insurer: Trupanion
By: Elizabeth
Because eventhough I I had a little bit of a rough time trying to figure out my first claim for Rosie when I talked to someone they really helped me through the process.
Because eventhough I I had a little bit of a rough time trying to figure out my first claim for Rosie, when I talked to someone, they really helped me through the process. I was also kept informed by email the steps that my claim had to go through and a timeline for when I might expect the claim to be decided. I am not very tech savvy so they were great! Thank you Trupanion.
Insurer: Trupanion Canada
By: Pansy
Enrollment is easy
Easy to enroll, chat function easy to use.
Insurer: Trupanion Canada
By: Cheryl
friendly effecient compassionate 24 hour service
friendly effecient compassionate 24 hour service
Insurer: Trupanion Canada
By: Cathy
Easy submission Fast Response
I have always had a great experience with Trupanion. From your excellent customer service agents to the quick turnaround for claims, I recommend Trupanion anytime someone is looking for insurance
Insurer: Trupanion Canada
By: Charmaine
Issue was resolved b your staff member who has a great attitude to address my questions.
Issue was resolved b your staff member who has a great attitude to address my questions.
Insurer: Trupanion Canada
By: Barb
Patrick was very polite and helpful.
Patrick was very polite and helpful.
Insurer: Trupanion Canada
By: Rebecca
the customer service every single time with trupanion has been outstanding.
the customer service every single time with trupanion has been outstanding.
Insurer: Trupanion Canada
By: Candace