Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified April 26, 2023

Best insurance provider

I had a very good experience with Trupanion. Having them as our insurance provider gave us comfort during one of our most difficult times with our pup. I would recommend them to anyone who has a pet. They take good care of your fur babies.

Insurer: Trupanion

By: Julie

Useful
Verified April 26, 2023

Coco is in great hands if ever needed !!

Because speaking with Diane was a pleasure and she answered all my question and was excellent to talk to.

Insurer: Trupanion Canada

By: Peggy

Useful
Verified April 26, 2023

Bon service en français lorsque demandé

Bon service en français lorsque demandé

Insurer: Trupanion Canada

By: Claudette

Useful
Verified April 26, 2023

Great experience

Easy, fast works great for our pet

Insurer: Trupanion Canada

By: Danila

Useful
Verified April 26, 2023

Good service

Good service

Insurer: Trupanion Canada

By: Sheena

Useful
Verified April 26, 2023

My New Pup's Security Health Net

How quickly they responded to my questions in a pleasant anf informative way.

Insurer: Trupanion Canada

By: Beverly

Useful
Verified April 26, 2023

My call was answered quickly and I was helped easily and quickly.

My call was answered quickly and I was helped easily and quickly.

Insurer: Trupanion Canada

By: Jane

Useful
Verified April 26, 2023

Never had a problem with the insurance.

Never had a problem with the insurance. Love the employees too.

Insurer: Trupanion Canada

By: Kristie

Useful
Verified April 26, 2023

Facile

Service rapide

Insurer: Trupanion Canada

By: Nathalie

Useful
Verified April 26, 2023

Trupanion has been helpful to me with my pets.

Trupanion has been helpful to me with my pets. Quick approvals, direct billing and no issues with claim approvals.

Insurer: Trupanion Canada

By: Shannon

Useful

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