Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy and Effective
Easy to submit claims digitally and clear EOB’s.
Insurer: MetLife
By: Heidi
Quote to coverage
First encounter went smooth, Eileen was very helpful and knowledgeable, helped with the changes we were not able to make online, confirmed coverage, cost and procedures. For a first call and dealing, I am impressed. Hope in the future it will be this smooth and easy
Insurer: Fetch Canada
By: Annelize M
Good service
Good service. Ability to file online claims and wellness benefits.
Insurer: MetLife
By: customer
Best pet insurance I’ve ever had (this…
Best pet insurance I’ve ever had (this is my 3rd one). Claims processing is seemly, online vet assistance great, and user friendly app.
Insurer: MetLife
By: Patricia R.
Very easy to submit claims and you kept…
Very easy to submit claims and you kept me up to date on where the claim was in the process
Insurer: MetLife
By: Holly
Easy to file a claim
Easy to file a claim. Able to call and speak with a human.
Insurer: MetLife
By: Lorraine P
Great claim service
Great claim service. Fast response
Insurer: MetLife
By: customer
Peace of Mind for Pet Parents with MetLife Pet Insurance has been a…
MetLife Pet Insurance has been a fantastic choice! It’s truly cost-effective without sacrificing coverage, and their team responds quickly whenever I have a question. The payment process is simple and stress-free, and I love that they offer great plan options to fit different needs. One of the biggest perks is the employer payroll deduction—it makes managing payments effortless. Plus, their app is super easy to use, which makes filing claims and checking benefits a breeze. Overall, MetLife makes protecting my pets affordable, convenient, and worry-free. Highly recommend!
Insurer: MetLife
By: Elsa’s Mom
My small dogn to medicine…
My small dog had a reacion to medicine prescribed by her vet from an emergency visit. I felt bad having to submit another claim so soon but Fetch was great and processed the claim promptly. I am so pleased with my choice of Fetch when I got my puppy almost 3 years ago. They have so many included benefits to help take care of our pets.
Insurer: Fetch
By: Terry