Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great and worth while
I have only had this insurance about a year through my job and it was the best decision i have ever made. It should not have taken me this long to get a plan. I have only had one misunderstanding with this plan it was solved in no time.
Overall pretty satisfied
Generally, have been quite happy with ASPCA pet insurance. They are good about reimbursing vet expenses - based on the plan I have for both dogs. You have to be aware of the type of plan you have and what it covers but they are pretty good about explaining. I submit through my vet, so it's very easy. I feel, like most retirees, it's a little pricey on a monthly basis but has certainly helped out in the long run.
Insurer: ASPCA
By: Robert(Bob)
Seemed too easy
Entire process was almost seamless. Needed to make one phone call to verify receipt of forms and that was it. Everything else went exactly how it was supposed to, which doesn't seem to happen very often anymore. It was a pleasure dealing with both the provider and Healthy Paws. The email follow-ups were a nice touch too
Thanks Trupanion
Excellent service, never had any problems with Trupanion always paid what I expected or very close. I insured Molly the day she came home and I don't regret insuring her. I have peace of mind God forgive if anything happens to her she's covered. Thanks again Trupanion Guy
Always happy with the service and quick response time
Always happy with the service and quick response time
Insurer: Trupanion Canada
By: Danielle
Amazing customer service always caring and fast
Amazing customer service always caring and fast
Insurer: Trupanion Canada
By: Terri
Everyone is always pleasant and your prompt attention to all concerns and invoices is so appreciated.
Everyone is always pleasant and your prompt attention to all concerns and invoices is so appreciated.
Insurer: Trupanion Canada
By: Shirley
Is my enrollment experience
I'm a new customer with true opinion so I can just be honest in saying that the process for enrolling was easy and the person that spoke with me. Was very informative pleasant and I really enjoyed speaking with her.
Insurer: Trupanion Canada
By: Jane
TRUPANION IS A COMPANION FOR LIFE
It always amazes me how one company can accomplish all that a company should set out to be ; caring, friendly , prompt , understanding all animal issues and always making the clients feel like they are the only client you have . I love it and I always feel safe having you as my â Companion â with my âTrupanion â thank you to your team of brilliant staff â¦. Jeannie Blackwood
Insurer: Trupanion Canada
By: Jeannie
Nemo's Vet visit
It made going to the vet stress-free and easy! I was able to worry about my cat Nemo's health instead of his vet bill. The vet hospital being able to use direct billing saved me from remembering to submit a claim later. Also I love that Trupanion will text me updates about my claims.
Insurer: Trupanion Canada
By: Mandi