Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent Service!
Spot has come through on ALL of my claims in the past two years. It has been a flawless experience, which is somewhat rare these days.
Insurer: Spot
By: Kevin Byrne
Pet insurance
She took her time went over all the options! Plus she has a sense of humor! Humor just makes challenging situations easier!
Insurer: Prudent Pet
By: Ggsarahgmail.com
Quick response
Quick response without repeated requests for additional information.
Insurer: MetLife
By: customer
Very caring and efficient
Very caring and efficient - makes my life and Lacey’s life easier.
Insurer: MetLife
By: Michelle Hamilton
Amanda was very knowledgeable and…
Amanda was very knowledgeable and answered all my questions. She was a pleasure to speak to and went above and beyond. Great customer service!
Insurer: Fetch Canada
By: Elena
Excellent service
Excellent service. Very good communication.
Insurer: MetLife
By: Ron
Very organized company / quick claims handling
Very organized company. Always responsive on the phone if I have any questions and claims resolution is very quick as well. Have had a pet insurance policy for my pup for years now with met life and I’m very happy with it.
Insurer: MetLife
By: Yoe K
You always answer the phone in a timely…
You always answer the phone in a timely manner and pay you claims within a week. You are the best.
Insurer: Fetch
By: steven
The customer service representative made the experience very helpful and easy.
The customer service representative mad the process extremely easy and explained everything that I need to check after the cancellation was completed. She was very clear with instructions and answered my questions clearly.
Insurer: MetLife
By: Conley