Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Good costumer service
The agent I spoke to was very friendly, took the time to answer all my questions and explain everything that I needed help with. There was some wait time to connect to a agent but when I did finally connect, it was a good and helpful experience.
Insurer: Sonnet
By: Meghan O'brien
Everyone is very friendly and they get…
Everyone is very friendly and they get right to the point
Insurer: Spot
By: Gwendolyn Ricci
The policy is difficult to understand
The policy is difficult to understand. Thought medications such as heartworm would be covered but it is not as the coverage falls under prevention or some such thing. In short, not simple and clear what is and isn't covered
Insurer: MetLife
By: Susan Datz
My experience for the first time with…
My experience for the first time with pumpkin was wonderful everyone did everything and anything to make me comfortable and tell me what I need to do they take care of my Bella as if they had her for themselves thank you
Insurer: Pumpkin
By: Diane Primavera
I love Pumkin
I love Pumkin, very attentive, courteous, respectful.. claims were handled in a timely manner.. emails were answered within an hour and concerns taken care of!!
Insurer: Pumpkin
By: Phyllis
I’m so happy that I found MetLife
I’m so happy that I found MetLife. Staff always so supportive and helpful. I always found solution to my concerns. Thank you MetLife.
Insurer: MetLife
By: Le chau
Peace of mind for my pets
I’ve had Pets Best for years, and I’m so thankful I chose them. It’s honestly been one of the best customer experiences I’ve ever had. Every time I call, the team is helpful, patient, and answers all my questions. Claims are processed quickly and smoothly, which makes such a difference when you’re focused on your pet’s health. I recommend Pets Best to everyone I know. I even have a young pup at home who’s been insured since he was a puppy, and I’ll continue to insure all my pets with them. I wouldn’t go anywhere else.
Outstanding service
Outstanding service! We’re so thankful for Healthy Paws! It’s such a relief knowing our four-legged baby is truly cared for. We went through multiple emergency visits and many days of hospital stays in a short time, and they covered everything without any hassle. Their support during such a stressful time meant so much to us. The app is also easy to use... submitting invoices and getting reimbursed was effortless. The team is so kind, responsive, and truly cares. We’re beyond grateful and highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Govind Jagannathan
I just signed my puppy Marty up with…
I just signed my puppy Marty up with Fetch Pet Insurance. Justin helped me understand a lot about the company, what’s covered and what’s not. He also said it’s easy to get reimbursed for things that are covered. He was very nice and friendly.
Insurer: Fetch
By: Stewy27Dog
Easy and fast
I like the easy and practical way I can place a claim without difficulty. I love the response time and method.
Insurer: Embrace
By: Julio Hernandez