Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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So Thankful I Chose Metlife
They corrected everything when it wasnt right and answered the phone rather quickly. Great service, amazingly priced i mean this is the best pet insurance policy and pricing and claims are paid out quickly and easily.
Insurer: MetLife
By: Devon
I would have given 5 stars but there…
I would have given 5 stars but there was discrepancy with my last claim. I have been getting successful payouts over the past year on Rx food and medications, but all of a sudden they were getting denied because my pets name was not on the invoice when past invoices did not have my pets name on the invoice. Why the change now? I was given no explanation why this changed.
Insurer: MetLife
By: customer
Great rates
I was thinking of buying pet insurance. I shopped around and Found Fetch to be the most reasonable. I still had questions about the policy so I called in. Josh did a great job explaining how the policy works. He answered all of my questions so I purchased the policy for my pet.
Insurer: Fetch
By: April
I’m very happy with our spot pet…
I’m very happy with our spot pet insurance. Their customer service is very helpful. They process the claims quickly!
Insurer: Spot
By: Wendy Bergman
Great pet insurance!
Great pet insurance! Outstanding customer support.
Insurer: MetLife
By: Laura Soman
Customer experience
Customer experience wirh all of the representatives at metlife. Plan offered and price
Insurer: MetLife
By: Nancy Baumeister
I have never had a problem with getting…
I have never had a problem with getting help with question. Always so polite and very helpful.
Insurer: Embrace
By: Johnnie Newman
I love MetLife Pet insurance!
I have recommended MetLife Pet to so many friends. Even to strangers in the veterinary office. They are so easy to work with. I love how easy it is to file a claim on line and the reimbursement is quick. (So much better than my Medicare Advantage plan with Aetna!).
Insurer: MetLife
By: Betty Williams
Always a great experience with pumpkin
Always a great experience with pumpkin. Great customer service
Insurer: Pumpkin
By: Jeanine Duda
Pumpkin insurance meets and exceeds
Pumpkin insurance meets and exceeds my expectations for my pet. It is straightforward when it comes to claims based on my policy. You pick the level of reimbursement when you sign up. Pumpkin follows through without any hassle and quickly reimburses you. This is a high priority for most people. Kudos to Pumpkin for giving customers peace of mind during a stressful event.
Insurer: Pumpkin
By: Kim B.