Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Every interaction from phone calls to…
Every interaction from phone calls to claim submissions has been seamless. The customer service agents have all been extremely helpful and professional. Getting this policy for my pet was one of the best decisions I could have made
Insurer: MetLife
By: KATHY TUCKER
Amazing Customer Care
"Thank you for taking care of us during a terribly difficult time. After loosing our beloved Chewy due to a misdiagnosis and a week in the pet hospital, Pets Best made the reimbursement process simple. They also sent a very sweet condolence card. We are very pleased with the customer care!"
Insurer: Pets Best
By: Ilene
Would recommend
Professional, efficient, customer focused, very quick to respond.
Insurer: Sonnet
By: Oksana
The customer service was great
The customer service was great, and she helped me with what I needed, to get claim processed.
Insurer: MetLife
By: customerKathryn White
ASPCA PET INSURANCE IS FANTASTIC
ASPCA PET INSURANCE IS FANTASTIC. The APP easy to file the claims. They always have my babies best interest at heart.
Insurer: ASPCA
By: Katherine Dinda
I recommend Healthy Paws to everyone I…
I recommend Healthy Paws to everyone I know that is looking for pet insurance. Supper easy, are very clear up front regarding what they cover and most importantly they are prompt with their payment’s which is so important with today’s economy and rising vet costs. They make it so pet owners don’t have to decide between stopping or continuing treatment and possibly losing a family member due to that decision .
Insurer: Healthy Paws
By: James Yertzell
The app is so user friendly
The app is so user friendly! It's easy to open a claim, upload the documents, and track the status of the claim.
Insurer: MetLife
By: Kris
Spot pet insurance rocks
After satisfying my deductible, the balance of my bill was deposited in my checking account. Best of all the website is easy to navigate through and real people answer the phone if you have any questions
Insurer: Spot
By: William Brose
Great customer service
Very helpful and resolved my issue in one phone call.
Insurer: MetLife
By: Kenzie
Always a great experience.
Always a great experience.
Insurer: MetLife
By: Jeanne Williams