Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Amazing customer service
Amazing customer service, quick turnaround of claim payments, never had an issue!
Insurer: MetLife
By: customer
Experience on filing claim
We have 2 mixed terrier puppies Bandit turned 1 year in October and Tulip will be 1 year in July. MetLife answered any questions when it came filing a claim and how long a process would take. Claims were processed very quickly and deposited right to our account. Would rececommend MetLife Pet Insurance to anyone wanting insurance for their pet
Insurer: MetLife
By: Sandra Hebert
I appreciate that Fetch sends update…
I appreciate that Fetch sends update emails. Even though they stated that processing might be slower due to increased claims, I found the process was not slow at all.
Insurer: Fetch
By: Marilyn
Get shocked during Renewal
Expect a significant hike during renewal - Customer Service and Management cannot explain or justify the increases. Otherwise best plan out there.
Insurer: MetLife
By: Customer for years
I can’t say enough good things about Healthy Paws
I can’t say enough good things about Healthy Paws! This was my first claim for my 5 yr old Shichon, Molly. She needed emergency surgery for bladder stones and the bills were adding up quickly After providing some required history information Healthy Paws processed my claims quickly and I received my checks shortly after the claims were closed! Molly is doing great and it is comforting to know that Healthy Paws Insurance can be counted on to process and pay claims in a very timely manner! Thank you Healthy Paws Team!
Insurer: Healthy Paws
By: Karen
Grateful
Not only is the app very simple to use but submitting a claim is easy and im so grateful for this insurance. Theres no way id be able to survive without reimbursement. Its been worth it every year.
Insurer: MetLife
By: Gabriela
Hannah’s Eye Injury
Hannah hurt her eye in my backyard and gave herself a corneal ulcer. I hadn't had to file a claim so I called PetsBest and they were super nice and explained the process. The customer service reps have great customer service and are super nice and helpful. Thank you."
Insurer: Pets Best
By: Cathy
Love Pets Best
Pets Best saved my cat’s life during a fright filled time and I am eternally grateful. Lovely customer service. Lots of claims, no hassles, no surprises, just a smooth easy process. Pets Best gets my highest recommendation.
Insurer: Pets Best
By: Liz
Pets Best - Pleasantly surprised!
I've carried pet insurance for many years and this is the first time I've filed a claim so I wasn't sure what to expect. One of my dogs had an accident which resulted in multiple vet visits including referrals and major surgery. Submitting claims was super easy. The review and payment process was fast and Pets Best kept me informed throughout. Dealing with them was a great experience. Highly recommend!
Insurer: Pets Best
By: JUDITH