Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Always happy with the service and quick response time
Always happy with the service and quick response time
Insurer: Trupanion Canada
By: Danielle
Amazing customer service always caring and fast
Amazing customer service always caring and fast
Insurer: Trupanion Canada
By: Terri
Everyone is always pleasant and your prompt attention to all concerns and invoices is so appreciated.
Everyone is always pleasant and your prompt attention to all concerns and invoices is so appreciated.
Insurer: Trupanion Canada
By: Shirley
Is my enrollment experience
I'm a new customer with true opinion so I can just be honest in saying that the process for enrolling was easy and the person that spoke with me. Was very informative pleasant and I really enjoyed speaking with her.
Insurer: Trupanion Canada
By: Jane
TRUPANION IS A COMPANION FOR LIFE
It always amazes me how one company can accomplish all that a company should set out to be ; caring, friendly , prompt , understanding all animal issues and always making the clients feel like they are the only client you have . I love it and I always feel safe having you as my â Companion â with my âTrupanion â thank you to your team of brilliant staff â¦. Jeannie Blackwood
Insurer: Trupanion Canada
By: Jeannie
Nemo's Vet visit
It made going to the vet stress-free and easy! I was able to worry about my cat Nemo's health instead of his vet bill. The vet hospital being able to use direct billing saved me from remembering to submit a claim later. Also I love that Trupanion will text me updates about my claims.
Insurer: Trupanion Canada
By: Mandi
Trupanion survey of satisfaction
Very timely responses to questions and concerns.
Insurer: Trupanion Canada
By: Gerald
Always great customer service and fast at paying claims
Always great customer service and fast at paying claims
Insurer: Trupanion
By: Judy
Every team member Iâve been in contact with since weâve signed up for Trupanion has been patient kind empathetic and overall very informative and helpful.
Every team member Iâve been in contact with since weâve signed up for Trupanion has been patient, kind, empathetic and overall very informative and helpful. I always refer people to your company and will continue to do so.
Insurer: Trupanion
By: Rachel