Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified April 29, 2023

Thank you Trupanion!

No hassle and easy

Insurer: Trupanion Canada

By: Bev

Useful
Verified April 29, 2023

Two big happy dogs....

Always fast and friendly ....

Insurer: Trupanion

By: CHARLES

Useful
Verified April 29, 2023

Best customer service in the industry!

Best customer service in the industry!

Insurer: Trupanion

By: Larry

Useful
Verified April 29, 2023

Trupanion is Very easy to work with

Excellent response from Trupanion on every claim whether from me or the vet

Insurer: Trupanion

By: Susan

Useful
Verified April 29, 2023

The best pet insurance you can get ??

Excellent service

Insurer: Trupanion

By: Alba

Useful
Verified April 29, 2023

Best pet insurance ever!

Filing a claim is painless and very easy. Spoke with a staff member who was so helpful and sympathetic. They are the best! So thankful for them, especially when dealing with a crisis.

Insurer: Trupanion

By: Sherry

Useful
Verified April 29, 2023

Reps are pleasant and knowledgeable

Reps are pleasant and knowledgeable

Insurer: Trupanion

By: Ann

Useful
Verified April 29, 2023

Easy

Signing up was easy. The person was helpful and knowledgeable. A pleasant experience.

Insurer: Trupanion

By: Holland

Useful
Verified April 29, 2023

Trupanion staffers answer questions immediately and give satisfying answers.

Trupanion staffers answer questions immediately and give satisfying answers. If I would be connected to the wrong dept., they immediately connect me to the proper department. And they give the highest respect to my dog Amber, showing that staffers care from the center of their hearts.

Insurer: Trupanion

By: Charlotte

Useful
Verified April 29, 2023

very friendly customer service

very friendly customer service

Insurer: Trupanion

By: Annette

Useful

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