Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Met life is always quick with questions…
Met life is always quick with questions relating to claims and always very personable and compassionate concerning pet illnesses and questions. Claims are always responded to and paid timely. Love Met Life Pet insurance. It’s been a lifesaver for my family.
Insurer: MetLife
By: Stacy Swygert
I have had zero issues with MetLife Pet…
I have had zero issues with MetLife Pet Insurance. They handle all of my claims very quickly with no problems. When I have had to call customer service, they are very polite and answer all of my questions.
Insurer: MetLife
By: LLG
So far
So far, MetLife Pet Insurance has been so easy to work with. Every claim we’ve submitted has come through in a reasonable amount of time & communication through the app is simple.
Insurer: MetLife
By: Kat Willing
Very personable and gave me useful…
Very personable and gave me useful information
Insurer: Embrace
By: sharon edelman
Reimbursement Issues
I have been re-imbursed the incorrect amount multiple times, and as a result I have been forced to physically mail a check back to MetLife. This is incredibly irritating, as I do not like mailing physical checks due to the safety risks. I should be able to send back the reimbursement via online as per every other modern insurance company allows.
Insurer: MetLife
By: Gail
Worst company ever
This is the worst pet insurance company I've ever had!! All lies!! They don't pay you back, they deny all claims, even if you send them all paperwork they require!!! Don't invest in this sham of a pathetic company. Go elsewhere, even if they charge more, it'll be in your best interest. As fetch should be closed down for failure to pay anyone back
Prompt and dependable service!
Prompt and dependable service!
Insurer: MetLife
By: customer
It has been great with MetLife for past…
It has been great with MetLife for past 2 years. No hassle and fast reimbursement. I definitely recommend this insurance for your pets.
Insurer: MetLife
By: customer
Great company!
Josh and his team at Fetch are wonderful! Been with them for years and can't recommend them more strongly. Keep up the great work!
Insurer: Fetch Canada
By: Andrew Hendry
Met Life is easy to use and easy to…
Met Life is easy to use and easy to understand. And the reimbursement comes in very quickly. Having Met Life gives me the peace of mind to treat my dog when she’s sick without worry about finances.
Insurer: MetLife
By: customer