Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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MetLife Claim Submission - Easy & Efficient
- The online claim process is very simple and easy. - Documents from the Vet can be loaded in the format I receive them directly to the claim. - An email verifies receipt and updates are posted to your email. The interface was recently updated. It is also easy to use. There were a few problems with the application accepting multiple documents on the evening I was entering a new claim. If it were not for this problem, I would have scored a 5 out of 5.
Insurer: MetLife
By: Deb L.
Great service and benefits!
Great service and benefits!
Insurer: MetLife
By: Carlos Acosta
It was easy and fast.
It was easy and fast.
Insurer: MetLife
By: William Brack
easy to use to sign up
easy to use to sign up
Insurer: MetLife
By: MICHAEL PEACOCK
when Vet Bills add up
easy to navigate app send claims with . timely response
Insurer: MetLife
By: Lillian
Nadine was great!
Nadine was very helpful in explaining policy options and getting me set up for my new puppy. I would highly recommend having Nadine help you when obtaining Fetch Insurance. Thank you, Nadine.
Insurer: Fetch
By: Sandy Reidenbach
Very easy to sign up
Very easy to sign up
Insurer: MetLife
By: Robert Moultrie
Choose Healthy Paws
Every claim is seamless and always an immediate response; great follow-up and customer service. Reimbursement is usually one or two days, which is unheard of. Highly recommend using Healthy Paws!
Insurer: Healthy Paws
By: Suzanne W.
Charged for 4 months instead of 2 months advance payment
While buying the auto & tenant insurance, I was told that I need to make 2 months of advance payment. However, my CC was charged twice and I was made to pay 4 months of advance payment. On reaching customer care on chat, they were reluctant to check and resolve the issue. Rather than, they were pressing the fact that the payments for balanced months has been adjusted accordingly. Sonnet needs to understand that they need to adhere to their commitment while making purchase of the policy.
Insurer: Sonnet
By: Rajib Kumar Das
MetLife Pet insurance easy to use and…
MetLife Pet insurance easy to use and make visits to the Vet affordable
Insurer: MetLife
By: Tom D