Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
I filed the claim on Sunday and got…
I filed the claim on Sunday and got reimbursed on Wednesday. Quick and easy. I will say, whenever I need to speak with a customer service representative, they are some of the most friendly and helpful folks I have ever encountered.
Insurer: MetLife
By: Tom
My experience was awesome
My experience was awesome. She was very professional answer all the questions.
Insurer: Pumpkin
By: Reginice
Claim process was simple and payout was…
Claim process was simple and payout was quick. Last thing I needed after dealing with a medical emergency with both of my dogs was any complications or push back from the insurance Co. Thank you for living up to your end of the bargain.. much appreciated
Insurer: Spot
By: Patrick Hopkins
Laura D polite
Laura D polite, clearly spoken and fully familair with what is going on
Insurer: Fetch
By: Douglas Ranieri
Cared about my pet and fast friendly…
Cared about my pet and fast friendly service.
Insurer: Healthy Paws
By: Ken Dase
Reimbursement is always seamless
Reimbursement has always seamless. Representatives are always friendly and prompt. No horror stories like we hear from folks whose animals are insured by other companies.
Insurer: MetLife
By: Deb and Millie
Excellent Experience
I was talking to Aileen Andio and she was amazing. She answered all my questions professionally and was very thorough. She was very helpful and knowledgeable. I look forward to my experience with Fetch.
Insurer: Fetch Canada
By: Sheena Legge
A great company
MetLife has made my pet insurance quick and easy. The company has made my life and my pet’s life so easy. There has never been an incident where I had to call because of a complaint or question my coverage. They explain everything and receiving benefits are quick and easy.
Insurer: MetLife
By: Dean Asao
I love this company
I love this company! I’ve had dogs my whole life and have never had pet insurance. We now have two, very small dogs and have them both insured with Fetch’s great injury, illness and wellness program that is just perfect for our two littles. Karley was my representative today and she was so friendly, helpful, professional and kind. Thank you, Karley and Fetch! Good job!
Insurer: Fetch
By: Lisa Christianson