Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The provision of detailed information…
The provision of detailed information as to what the pet insurance does/does not cover; logistics of the payment/reimbursement process, deductible, and partners for medical prescription discounts. Ability to ask questions and have issues patiently explained.
Insurer: Nationwide
By: Valarie Ifill
My claim was denied because you…
My claim was denied because you considered a took fracture intentional and not accidental. Makes no sense at all.
Insurer: Healthy Paws
By: KW
MetLife Pet Insurance has been Excellent!
MetLife Pet Insurance has been absolutely amazing in helping to handle my pets care. They are quick to respond and the app offers a lot of useful features. They are detailed in their responses and they keep you up to date every step of the way. Their customer service has been great as well.
Insurer: MetLife
By: Thomas L.
Pets Best is a VERY GOOD insurance for…
Pets Best is a VERY GOOD insurance for pets. It was highly recommended by my Vet and have had great experiences with them. Fast accurate claims.
Insurer: Pets Best
By: Texas Dow Employee Credit Unio
I covered my 2 cats with healthy paws…
I covered my 2 cats with healthy paws when I first got them as kittens. Healthy Paws has always paid claims quickly and fairly. I’ve never had to fight them on anything. I dont know what I’d do without this coverage. It has been life saving or I should say kitty saving.
Insurer: Healthy Paws
By: Robin Gerber
My heart broke… but fortunately we had insurance
My heart broke when a large dog attacked my service dog. The long recovery process has been challenging for all of us. The owner's dog never offered to help pay for the medical bills. Pumpkin Insurance never hesitated to pay out their share of my invoices, and therefore, with all the life-changing issues with KAZ’s health, at least I don’t have to stress over paying 100% of the medical bills. We are still in recovery mode, and it is still tricky, but now with PT, I hope my service dog can return to taking care of me.
Insurer: Pumpkin
By: Melanie Whaley
Best pet insurance with the complete coverage
The rate is very reasonable for the whole coverage for my dog which includes wellness. The claims are easy to file with the MetLife app and reimbursement is quick.
Insurer: MetLife
By: Kyong
You shorted me $116 on a claim
You shorted me $116 on a claim. Not trustworthy.
Insurer: MetLife
By: customer
so far so good - correction, EXCELLENT
Best -- they responded quickly to answer my questions when I needed to file a claim. They were supportive with my questions. Once I filed the claims, they reviewed them and sent me their determination within 2 days. BONUS -- the vet who answered my questions was the same person throughout my claim and understood how to work with me during the process. She was supportive, polite, kind and informative. Worst -- for non-insurance people like me, I did not know what all was covered. I mentioned irrelevant details on the claim that was used as a reason to decline coverage on one of my claims. Unknown -- I will be expecting insurance checks for the other claims that were partially covered in the next 10 days. I hope there are no delays. **** update -- I received the checks today! Great timing, fast turnaround. ****
Insurer: Prudent Pet
By: abredyyahoo.com
Claim nightmare
When submitting a first claim, Spot keeps insisting on requiring health records for our cat from 1/1/2024 to the present. This cat is a 14 month old rescue with no health history before 10/2025. We supplied all heath records we have from the rescue shelter and our new vet, but Spot refuses to process claim. We are now trying to cancel account with Spot and are running in to a new series of road blocks.
Insurer: Spot
By: Furious