Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Reliable and Fair
MetLife Pet insurance is worth the peace of mind, because I have a bunch of pets and accidents and unexpected illnesses happen. They reimburse according to the policy in a reasonable time. Thank you!
Insurer: MetLife
By: Kim B
Paid for the wrong claim
Submitted a claim and they processed it as a different claim with a smaller payment. Their mistake, but they refused to pay the difference until it gets processed again. 3 weeks.
Insurer: Pets Best
By: Brian Russom
MetLife Pet Insurance is not honest
MetLife Pet Insurance is not honest. They will take your money and find every excuse to deny your claim. Do not use MetLife Pet Insurance! First they will say it’s past the time period. Then they’ll say it’s not prescription food when receipt clearly states prescription food for medical necessity. Then they’ll say prove it’s prescription after the receipt clearly states it is and is directly from vet with vet letter head. Even after getting a note from vet stating it’s prescription food they’ll deny. They say it’s pre existing and not covered. My policy states prescription food is covered and I was verbally told it would be covered. MetLife pet insurance will find an excuse (in some way) to not uphold their end. It’s better to save your money. I spent $10k with them and they wouldn’t process a minimal amount of prescription food purchases directly from my vet when the policy clearly is to cover it.
Insurer: MetLife
By: Sarah
Claims were easy to file and quick…
Claims were easy to file and quick reimbursement appreciated!
Insurer: MetLife
By: customer
Response and tracking of claims
Response and tracking of claims
Insurer: MetLife
By: customer
Healthy Paws claim process…
Healthy Paws had excellent claim starting information on the home page. What was not covered on the home page was quickly relayed through email by customer service. The claim was quickly reviewed and approved with limited additional information needing to be sent. I can not thank Healthy Paws enough for their help and understanding during this trying time.
Insurer: Healthy Paws
By: E. Orozco
Easy Claim Submissions
Spot makes submitting claims so easy and their pricing is also very affordable. I’ve had a great experience with Spot.
Insurer: Spot
By: T McFadden
Made chemo possible for our dog
Appreciate the ease of the app & the coverage we're receiving for our dog when she (& we) needed it most.
Insurer: MetLife
By: customer
This insurance don’t have any coverage
This insurance don’t have any coverage
Insurer: Spot
By: Juan Villanueva
Very easy to file claims
Very easy to file claims. Once I received the invoices from my vet, I was able to log in and file. The one thing that I didn't realize was I only had 270 days to file, I unfortunately thought I had the calendar year to file. I lost out on all of the preventive services because they were at the start of 2025. This won't happen again.
Insurer: Spot
By: Diane Mack