Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Annual vet visit
I took my dog in for a regular annual visit. Scanned my receipt and uploaded in the app. I was able to easily file the claim in the app. I received my reimbursement for all expenses except for $5. Then I received my check faster than the promised time. Loving this insurance so far.
Best pet insurance company ever!!
Pets Best has paid close to $30,000 of our vet bills with our dog Lucy. They literally saved her life. Lucy had fibro sarcoma, and was given less than 2 months to live. But we decided to fight this battle with her. After removing her leg and several other trearments and procedures i am elated to say 8 months later after her latest scans and bloodwork she has no more tumors or signs of the cancer!! So please do not give up on your precious pets because of a diagnosis. There are pleanty of alternatives out there to help your dog fight this horrible cancer along with modern medicine. Once again, Thank You Pets Best!
Simple and Thoughtful
My dog had a tooth extraction and the insurance claim process was super straightforward and easy. We received a reimbursement within a couple of weeks, without any issues or overwhelming paperwork. They even reached out to check in a couple of weeks later to see how my dog was doing, which was such a thoughtful and personal touch. We’ve been with Healthy Paws since Piper was a puppy, and they’ve been wonderful to work with!
Great Insurance
"Had to take my pet to the vet clinic on two occasions. Phone app made it extremely easy to file claims. PetsBest promptly refunded the amount due. Super satisfied and happy that I got this pet health insurance. Definetely worth it!!"
THE WORST
It’s funny how on their website, they only put the 5/5 star reviews. I have A LOT of things to say about MetLife Pet Insurance. Just save your money and don’t bother. The worst claims process with continual and sometimes immediate denials for tests and procedures clearly outlined as covered. It you try to appeal, it is crickets. I have an appeal still out in the ether from May that I’m sure I’ll never hear anything about or it will just get denied again. It’s not like I am even going to get compensated remotely close to the over $14,000 that I’ve had to spend on bilateral CCL tears that my dog has experienced, but MetLife wants to tell me that they are an “illness” and not from an apparent injury that my vet documentation and SOAP notes clearly outlines on the very first page.
Insurer: MetLife
By: Corinne
First Time Buying Pet Insurance
Having recently rescued a one-year-old Chihuahua mix from the shelter, I decided for the first time to buy pet insurance to cover any potential catastrophic problems. My first claim was a simple wellness check which cost $65 and I received $50 reimbursement within 48 hours. I am very impressed with PetsBest!
Refund on annual checkup
After my rescue dog, Molly, annual check up, I submitted the invoice to Pets Best Insurance. I was surprised how quick I received email that would be reviewing. Next day received another email with amount to be paid. In less than week, I received the check for the covered charges. I am so surprised and happy how quick and easy it was to submit.
Great Experience
Loki was not feeling well and was drooling, which is not normal for him. The next morning, I called and got him into the vet to get checked out, which included an exam and labs. After his visit, I was able to easily file the claim on the app including uploading a copy of the invoice/receipt. It took less than 5 minutes. Payment was in my account about 3 weeks later, which I consider an acceptable time frame. I received an email once the claim was filed, an email a couple week later apologizing for the extra time it was taking (again I did not think it was too much time), and finally an email with the EOB. Pets Best makes filing the claim easy, and keeps you informed. I am very satisfied with the experience (other than Loki being sick) and love having the peace of mind knowing that if Loki or one of my other cats get sick or injured that they are covered
Great Claim Experience
"I am so thankful for Pets Best. Making the claim was so simple, and they responded very quickly. I feel secure knowing I have them to help me with my pet's health needs
Easiest Insurance To Use
This is the 1st pet I’ve ever had that I’ve used pet insurance. I’ve never needed to file a claim before, but the ease of the process has made it 100% worth it. My dog has allergies we are learning, typically I would have stressed about having to deal with the cost sometimes associated with it. But having pet Insurance with kind and caring agents, and representatives that genuinely want to help has been such a relief. They made the claim process easy, kept me informed, and notified me with an explanation of benefits, and when reimbursement was made. I’ll always recommend Pets Best to fellow pet owners!