Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
62,907 total
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No reimbursement for chronic medication…
No reimbursement for chronic medication needs
Insurer: MetLife
By: customer
Quick response
I was very impressed with how fast my claim was processed. I was reimbursed in 6 minutes. Outstanding service. Will recommend to my friends.
Insurer: Pumpkin
By: Linda
Amazing response to our claim for surgery
Our golden-doodle had surgery to remove bladder stones. Healthy Paws reviewed our claim the day it was submitted and payment was received just a few days later. The quick response helped us concentrate on caring for our dog without the financial worry of the cost.
Insurer: Healthy Paws
By: Karen
My experience is not "great." It's…
My experience is not "great." It's satisfactory. I am not pleased at the rejection of our claim for follow-up services at the vet that were directly related to an emergency ER visit for our cat. While MetLife covered the ER visit to the extent of our insured contract, it did not cover to the full extent for the follow-up vet visit which was absolutely necessary. We pay for insurance and expect you to keep your end of the bargain.
Insurer: MetLife
By: customer
Fast claim review and payment.
Fast claim review and payment.
Insurer: MetLife
By: customer
So far they seem to be a good company…
So far they seem to be a good company that pays out when you have a sad situation with your dog
Insurer: MetLife
By: Dennis M
not enough information or not detail…
not enough information or not detail about the services covered or not covered
Insurer: MetLife
By: Rita Lovelace
Submitted claims
I have submitted claims that, without clear justification, are being asked for additional documentation. When something is missing, the follow-up emails do not provide enough information explaining why the requested documents are important.
Insurer: MetLife
By: Herminia Gutierrez
Met Life has been very successful…
Met Life has been very successful submitting claims and standing behind their work.
Insurer: MetLife
By: customer Brenda S