Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Buddy's MRI
Our 12.5 yr old Golden Retriever Buddy needed an MRI to determine the cause of his hind leg weakness and mobility issues. MRI's are not inexpensive. Fortunately we have Pets Best Insurance for situations like this and we're so glad we did. We learned that Buddy has a bulging disc that is causing his problems. We have him on meds and rest but waiting for our follow up appointment to determine the next steps. Without Pets Best I'm not sure what we would have done. They handled our claims promptly and reimbursed us according to our policy. If you have a pet you should have Pets Best insurance.
Horrible
I should have learned my lesson from my previous experience with MetLife pet insurance. They are horrible to work with. They take forever to reimburse for a claim. Your premium is always going up. They make excuses as to why something isn’t covered. Just a horrible company to have pet insurance through.
Insurer: MetLife
By: Joyce
Te Ata herniated disk surgery
Te Ata herniated a disk between C3 and C4 and was paralyzed. She had to have triage, xrays, intial MRI, 3 hours away, emergency care at Oklahoma Veterinary Specialists and surgery. All completed within 30 hours, which was the key to success. Knowing that I had Pets Best insurance that paid 90/10, I never worried about the expense we were going to have. Pets Best even covered the Sports Medicine rehab and acupuncture. With so many invoices and records, it did take a little longer than usual. Received all payments combined within 30 days. Any new invoices that still pertain to rehab is usually paid within a week. Would not change for anything. Pets Best has been very good for my doberman kids"
I dot recommend Healthy Paws. There is a reason their rating has dropped.
My dog has been insured by Healthy Paws for six years. I’ve never made a claim until now. Due to an injury from biting on something hard, he needed a root canal. I’ve been given the runaround for nearly two weeks. The adjuster considers it a “condition” vs an “injury.” He is asking for six years of medical records to establish it is not a preexisting “condition.” Healthy Paws does not allow consumers to speak with adjusters, only customer service people who read from a script. The only phone number for the entire company is that of customer service. The hold music is a loop of approximately 20 seconds from a Lynyrd Skinner song, and I’ve been on hold for over 40 minutes. Please check current ratings of insurance companies. They may have been rated #1 in 2017, but this is 2025. I regret choosing Healthy Paws, and I regret referring them to my friends.
Insurer: Healthy Paws
By: Debra
Latest 1 comments
Debra - we're sorry your boy needed oral surgery. Unfortunately, we cannot find you in our system using the limited information in your review. We want to help with this situation, but we need your assistance. Please email us using our "Contact Us" form (https://www.healthypawspetinsurance.com/contact) and reference where your review was posted. We can then have one of our customer care team members review your account and provide assistance.
Best Pet Insurance
MetLife pet insurance provides the coverage I need for my elder rescue dog. I do not find the app user friendly but no matter, just use the website is just as easy. Claims are easy to file as long as you obtain the SOAP notes from your vet. They have always been easy to communicate with whenever I needed, which is rare. Claims take a bit longer to process than they say, but they ALWAYS come through with the coverage they promise. I am completely satisfied with this company and always sing their praises at my vet and with my pet parent friends.
Insurer: MetLife
By: Julie
we couldn't be more satisfied
our golden went to our vet for a spay on April 24th The blood work showed high liver enzymes so our vet recommended we go to an emergency hospital for the spay and biopsy and of course it was much more expensive so we put in a claim to Pet's Best hoping to get some financial relief and they covered the 80 percent plus the deductible for the whole procedure! We couldn't be happier
Insurer: Pets Best
By: Anthony
Great insurance company!
My young dog required a TPLO surgery and then, shortly thereafter, surgery to remove ectopic eyelashes. My claims went through quickly and without any hassles. I highly recommend this company.
Insurer: Pets Plus Us
By: Leticia
Worst
I have a lot of complaints about the claims through this company. But to make it short I pay for insurance that does no good. I am better off putting the money I pay them into savings to use at the vet. They are difficult to work with.