Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,035 total
Other Categories
A very easy claim process
"It is an easy process and my claim went through very quickly without any issues. Though this was a minor issue for a prescription, it's really a comfort to know that they will be there if my pet has a big issue as well."
Insurer: Pets Best
By: Tina
Very disappointed!
My dog did not have any underlying health issues when enrolling him with this company. He devloped allergies. Our claim was denied for reimbursement. I feel this company took my money for this policy with no intention of ever covering a claim. They cost me the opportunity to go with another company who would have be more honest and who would have paid for these allergy issues, and now I will be denied from any other company as this will be labeled as a "pre-existing." I would NOT receommend this company. If I could give them a 0 rating I would.
Healthy Paws Insurance Coverage
We've been pleased with our experience to date with Healthy Paws insurance. Our dog needed TPLO surgery about 3 weeks ago and the policy has covered exactly what we expected based on the policy documents. Claims have been processed on a timely basis and are straightforward to submit once you have the invoice and veterinary records to submit online. We'll be glad to renew our policy when it's time for that as our dogs are members of our family and we like the peace of mind having a good pet insurance policy brings for helping if there are unexpected medical expenses.
Awful. Disorganized.
Pets Best messed with my vet opthamologu claim for 2 months. $390. PB lost the vet medical record, 1 page. Vet sent another. PB started a new claim with new claim number. Dog was adopted march 8, 2025. PB said LA County Animal shelter records of adoption and health "invalid". Just completely absurd.
Insurer: Pets Best
By: Karen
Claim process was a breeze
The claims process was very easy, and the communications were clear as to how much I have used towards my deductible.
Not worth it
I have had their insurance for both of my dogs and I’ve never had to file a claim. I had to file one for something that I’ve never have and so far they’ve denied me.
Insurer: Pets Best
By: Rhonda
Bruddah, Haole Girl and Duchess
Pets Best has always been fair and responsive for claims for our 3 Boxers over the past 8 years.
The Gift of More Time
"In late 2021 our little boy Wicket was diagnosed with lymphoma, and while our entire family was devastated we had peace of mind knowing that Pets Best had our backs. Having good medical insurance made all the difference in the world, and with the help of his amazing veterinary oncology team Veterinary Cancer Group of Orange County our little boy was able to beat stage 4 lymphoma and remain in remission for almost 3 years. When receiving devastating news about our fur babies health, the last thing that should be a factor in making medical decisions is cost or affordability, but sadly that is not always the case. We feel so blessed that Wicket was covered by Pets Best allowing us to make medical decisions based on his best interest without having to worry about anything else. Sadly, our little boy has since crossed the rainbow bridge, but the gift of the extra time we spent with him is something we'll be infinitely grateful for the rest of our lives.
Insurer: Pets Best
Veterinarian: Veterinary Cancer Group OC, A Thrive Pet Healthcare Partner
By: Leslie
My First Claim
The claim process was pretty easy to submit. I was a little surprised it took as long as it did, but I did eventually receive an email stating they were not requesting anything else but that they were a little behind on claims and apologized for the delay. Once I saw the claim amount credited, it matched with what I thought it would be.
Insurer: Pets Best
By: John
PetsBest is the Best!
I have always appreciated the low intensity of effort required to submit claims to PetsBest. Really makes the experience a smooth and respectful transaction instead of haranguing someone for money you are owed. Great going!