Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great prices, excellent experience
The website and app are easy to use and provide detailed coverage information. Usually, that's hard to find, but Nationwide made it extremely accessible. I also found the price was quite reasonable, and the customized plan option allowed me to take out and add what I thought best suited my needs.
Insurer: Nationwide
By: customer
Reliable, great customer service!
I could not be more pleased with Pets Best. Daisy has epilepsy and that is so costly and exhausting. Without Pets Best, we could never have made it this far! Great customer service, fair rates and quick claim turn around 98% of the time.
Avoid this insurance company
Their policy is misleading. My dog was diagnosed with dysplasia and booked for surgery. I only managed to get a surgery date 4 DAYS after my annual policy with them renewed and they denied my 5000$ claim, due to " pre existing conditions" - basically upon each policy renewal they treat is us a new policy and whatever claim you put through before renewal is considered " pre existing condition after the renewal. I should have read it before and this is how they get you. Go through different providers. PHI is rubbish.
Insurer: PHI Direct
By: Kasia
Latest 1 comments
If you value your money and time just find another company these guys are scammers. They said pre-existing condition to diaherrea my pet had how can a sudden stomach and gut problem could be a preexisting condition? Basically stay away from this scammers!
Healthy Paws : Peace of Mind
Healthy Paws helped in my decision making when dealing with my 5 year old chihuahua’s urgent breathing issues…. I have had Healthy Paws since getting my fur baby and they have been extremely efficient and compassionate when submitting claims for the unexpected emergencies that have come about… Their website is easy to submit claims to and they usually get back to me in one day. Healthy Paws : professional , supportive and affordable!
Insurer: Healthy Paws
By: Janice Khedari
Thankful for SPOT's communication, professionalism, and fast resolution of my claims!
Although it seemed like I spent a long time submitting my first two claims, it was worth the time and effort! One phone call and all my questions were answered, great customer service! Within two days, the claims were in the "Processing Phase". In one week, my claims were completed, and the money was transferred via an ACH transaction into my bank account! Thankful for SPOT's communication, professionalism, and fast resolution of my claims!
Insurer: Spot
By: New Samuel's Customer!
Thank you for paying Tiger's claim so…
Thank you for paying Tiger's claim so promptly, much appreciated. Lisa
Insurer: Fetch
By: Lisa
Support during a time of need
Our beloved cat Tai suffers from worsening symptoms due to his chronic kidney disease developed at a young age. There have been numerous urgent care visits, frequent hospital checkups, and a constantly growing list of medications that together pose a great deal of financial burden. Healthy Paws has been instrumental to making this journey sustainable. We are extremely grateful for the help and would recommend any pet owners to Healthy Paws.
Insurer: Healthy Paws
By: Kevin Chen
Claim Processing Was Timely
Processing time for my claim was good. I had to print a claim form, fill it out and send a copy by email. The online portal didn’t work for me for submitting my claim. I’m not sure why they wouldn’t pay for sales tax or medical disposal fees, but those were minimal, so overall, I gave them a four star review.
Insurer: Spot
By: Renee Hubbard
Very smooth claims process
Very smooth claims process. Payment received in record time. This insurance has allowed me to financially care for and keep my dog after being diagnosed with serious GI issues. Highly recommend!!
Insurer: MetLife
By: Robin & Juliet
BEWARE OF THE FINE PRINT This pet…
BEWARE OF THE FINE PRINT This pet insurance company catches you with their fine print and loop holes and refuses to cover claims. Newly adopted 4 year old. Took him for a well visit during the 15 day waiting period (because no one at Fetch told me to WAIT FOR ANYTHING for the 15 day "waiting period" was complete. Dog was anxious in the new home so the MD prescribed anti anxiety meds to see if that would help with his adjustment- even though in the 4 years of medical records there was no sign of anxiety. Fetch is denying all claims for anxiety stating that because it was treated in the 15 day waiting period it is not covered. Clearly all they care about is saving money- NOT about the welfare of the dog. Spoke to customer service sup who sent me to a claims sup who agreed that there are many frustrated clients because of this but when I asked if she could do anything for me, like WAIVE that 15 day period she basically said "too bad" we need to stick to our policy
Insurer: Fetch
By: Unhappy customer